# Just ONE Recruitment and Training Limited

*Operated by Just One Recruitment and Training Limited.*

Just ONE Recruitment and Training Limited is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/10/2018

## Practical info

- Postcode: L13 1DA
- Registered manager: Millington, Jennifer
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 25/Oct/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in planning and decisions
  - Published: 2021-10-30
- Finding
  - Dignity and privacy
  - Published: 2021-10-30
- Finding
  - Staff relationships and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Health needs and professional referrals
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Induction and shadowing
  - Published: 2021-10-30
- Finding
  - Staff training oversight
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Positive, open culture with staff feeling valued, listened to and well supported by senior staff.
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to be active members of their communities, maintain relationships, and access health professionals in a timely manner.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints recorded, investigated and responded to, with evidence of responsive changes made following feedback.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received safeguarding training on day one of induction with periodic refreshers, and were knowledgeable about types of abuse and actions to take.
  - Published: 2021-10-30
- Finding
  - Evidence: Improvements to rota reliability with stable, familiar staff teams built around individuals, providing continuity of support.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust and well-documented staff recruitment process including four verified references, DBS checks and risk assessments for any records.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans reflecting people's preferences, interests and lifestyle choices, with sections on what makes people happy and their favourite things.
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: In one person's file it indicated the person had capacity to consent to their care and an assessment had concluded that they did not.
  - Published: 2021-10-30
- **leadership** _(moderate)_
  - Evidence: The agency does not have a registered manager. There is a manager in post who has not yet registered with the CQC.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Community inclusion and social participation
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessments
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Staff recruitment
  - Published: 2021-10-30
- Finding
  - Staffing reliability and continuity
  - Published: 2021-10-30
- Finding
  - Incident management and learning
  - Published: 2021-10-30
- Finding
  - Medication administration recording
  - Published: 2021-10-30

### well_led

- Finding
  - Organisational culture and staff engagement
  - Published: 2021-10-30
- Finding
  - Statutory notifications to CQC
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance systems
  - Published: 2021-10-30
- Finding
  - Registered manager in post
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-145385773

HomeCare Compass is an independent guide and is not affiliated with the CQC.