# Sandy Mount

*Operated by Community Integrated Care.*

Sandy Mount is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/04/2019

## Practical info

- Postcode: HD4 5QP
- Registered manager: Colbeck, Faye
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 09/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-04-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-04-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-04-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-04-09
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2019-04-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2019-04-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-04-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-04-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-04-09

### Other

- Finding
  - Evidence: Open and transparent culture with an open door policy from the registered manager.
  - Published: 2020-01-29
- Finding
  - Evidence: Service worked in partnership with local authority, district nurses, GPs, podiatry and dieticians.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong governance with internal and external audits, including a Quality and Excellence Partner framework.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints handling system with electronic notifications and follow-up within one month.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred and people were involved in their compilation.
  - Published: 2020-01-29
- Finding
  - Evidence: People spoke highly of permanent staff, describing them as caring, compassionate and respectful of privacy and dignity.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervision every six to twelve weeks and annual appraisals were in place.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff completed the Care Certificate and received regular training including dementia and end of life care.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust risk assessments in place promoting independence while minimising risk.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated a strong understanding of safeguarding and whistleblowing procedures.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: We found this information was task focussed with a tick box for staff to confirm that they had completed the task. This information often lacked the detail of the personalised care.
  - Published: 2020-01-29
- **infection_control** _(minor)_
  - Evidence: We found an issue with cleanliness with one toilet and commode during our inspection and suggested the cleaning of these were added to the persons support plans.
  - Published: 2020-01-29
- **staffing_levels** _(minor)_
  - Evidence: So many agency staff. No consistency. They don't seem to be as well trained as the regular carers and tend to stand around whilst the regular carers are running around.
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: We were aware prior to our inspection there had been several medications errors which had been reported to the Care Quality Commission.
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-04-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-04-09
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-04-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-04-09
- Finding
  - Continuous learning and improving care
  - Published: 2019-04-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-04-09
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-04-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1453806947

HomeCare Compass is an independent guide and is not affiliated with the CQC.