# CCAH

*Operated by Care Connect Cheshire Ltd.*

CCAH is a CQC-regulated home-care agency in Middlewich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2024

## Practical info

- Postcode: CW10 9LT
- Registered manager: Bakr, Julie
- Local authority: Cheshire East
- Region: North West
- City: Middlewich
- Last CQC check: 02/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2024-02-02

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-02

### Other

- Finding
  - Evidence: Communication needs assessed and reflected in care plans; information available in different formats
  - Published: 2024-02-02
- Finding
  - Evidence: Staff felt supported, valued and spoke positively about the registered manager
  - Published: 2024-02-02
- Finding
  - Evidence: Strong partnership working with other agencies and professionals to achieve positive outcomes
  - Published: 2024-02-02
- Finding
  - Evidence: Effective governance framework with audits identifying and driving improvements
  - Published: 2024-02-02
- Finding
  - Evidence: Staff knew people well, treated them with dignity and respect, and promoted independence
  - Published: 2024-02-02
- Finding
  - Evidence: People received personalised, person-centred care with involvement in developing and reviewing their care plans
  - Published: 2024-02-02
- Finding
  - Evidence: Robust recruitment procedures with pre-employment checks carried out on all staff
  - Published: 2024-02-02
- Finding
  - Evidence: Medicines managed safely with regular competency checks on staff administering medicines
  - Published: 2024-02-02

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-02
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-02
- Finding
  - Using medicines safely
  - Published: 2024-02-02
- Finding
  - Staffing and recruitment
  - Published: 2024-02-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2024-02-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2024-02-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-02
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14517848166

HomeCare Compass is an independent guide and is not affiliated with the CQC.