# Bluebird Care (Norwich & North Norfolk)

*Operated by Gregor & Gent Limited.*

Bluebird Care (Norwich & North Norfolk) is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/11/2023

## Practical info

- Postcode: NR13 6PZ
- Registered manager: Johnson, Sarah
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 18/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service working within the principles of the Mental Capacity Act 2005
  - Published: 2023-11-18
- Finding
  - Evidence: Risk assessments contained good information to guide staff in managing identified risks
  - Published: 2023-11-18
- Finding
  - Evidence: Staff felt well supported, valued and happy working for the service
  - Published: 2023-11-18
- Finding
  - Evidence: Effective governance systems in place with audits leading to tangible service improvements
  - Published: 2023-11-18
- Finding
  - Evidence: Positive open culture with effective communication between staff, management, people and relatives
  - Published: 2023-11-18
- Finding
  - Evidence: Safeguarding concerns identified, reported and acted upon appropriately
  - Published: 2023-11-18
- Finding
  - Evidence: Medicines managed safely with staff receiving training and regular competency checks
  - Published: 2023-11-18
- Finding
  - Evidence: No missed or late calls recorded in 2023; consistent staffing reported by people and relatives
  - Published: 2023-11-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-145051831

HomeCare Compass is an independent guide and is not affiliated with the CQC.