# Darethealthcare UK Limited

Darethealthcare UK Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/02/2026

## Practical info

- Postcode: SE20 8BD
- Registered manager: Habeeb, Oladapo
- Local authority: Bromley
- Region: London
- City: London
- Last CQC check: 16/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Person-centred approach
  - Published: 2020-01-29
- Finding
  - Dignity and respect
  - Published: 2020-01-29

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Staff supervision
  - Published: 2020-01-29
- Finding
  - Staff training
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Provider conducted unannounced spot checks, telephone monitoring calls and satisfaction surveys
  - Published: 2020-01-29
- Finding
  - Evidence: Accidents and incidents were recorded, monitored and discussed at team meetings with mitigating actions recorded
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure was in place and all complaints had been investigated thoroughly
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staff were deployed and a call monitoring system was in place to record visit attendance
  - Published: 2020-01-29
- Finding
  - Evidence: People were treated with dignity and respect and staff were described as caring and helpful
  - Published: 2020-01-29
- Finding
  - Evidence: The manager demonstrated a good understanding of the Mental Capacity Act 2005
  - Published: 2020-01-29
- Finding
  - Evidence: Staff had a clear understanding of safeguarding procedures and whistle-blowing policy
  - Published: 2020-01-29
- Finding
  - Evidence: People said they felt safe and staff treated them well, with positive feedback including 'They are very thorough and very gentle'
  - Published: 2020-01-29
- **person_centred_care** _(minor)_
  - Evidence: One person's support plan did not detail what support was required at each visit. The support plan was task focused and not person centred.
  - Published: 2020-01-29
- **staff_competency** _(critical)_
  - Evidence: application forms did not always include a full work history...Photo identification had not always been checked or copies taken. Two of five staff files...did not contain any photo identification
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: training and supervision schedule we looked at had four staff members missing from the records...Complete and accurate records relating to each service user were not always maintained
  - Published: 2020-01-29
- **governance** _(critical)_
  - Evidence: the most recent check on people's care plans in February 2016 had failed to identify issues we found at the inspection...audit process was ineffective
  - Published: 2020-01-29
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff did not receive one to one supervision to support them in their duties...supervision did not always take place regularly in line with the provider's requirements
  - Published: 2020-01-29
- **staff_training** _(moderate)_
  - Evidence: three staff members had not had first aid training since 2012...Twelve of the 37 staff members had not received any manual handling training in the past year
  - Published: 2020-01-29
- **care_planning** _(critical)_
  - Evidence: risk assessments were not always dated and it was not always evident they had been reviewed...support plan was last reviewed in October 2014
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and personalisation
  - Published: 2020-01-29

### safe

- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Staff recruitment
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership and staff support
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-145039801

HomeCare Compass is an independent guide and is not affiliated with the CQC.