# Prudent Domiciliary Care Limited (PBG)

*Operated by Prudent Domiciliary Care Limited.*

Prudent Domiciliary Care Limited (PBG) is a CQC-regulated home-care agency in Rochester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/01/2025

## Practical info

- Postcode: ME2 4HN
- Registered manager: Pearce, Nicola
- Local authority: Medway
- Region: South East
- City: Rochester
- Last CQC check: 09/Jan/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-03

### Other

- Finding
  - Evidence: Positive staff culture with staff feeling valued, supported and able to raise concerns
  - Published: 2023-03-03
- Finding
  - Evidence: Provider contacted people weekly to seek feedback and acted on concerns promptly
  - Published: 2023-03-03
- Finding
  - Evidence: Staff supported people to access healthcare professionals and worked with OTs, GPs and other agencies
  - Published: 2023-03-03
- Finding
  - Evidence: Incidents were reported, investigated and discussed in team meetings to embed learning
  - Published: 2023-03-03
- Finding
  - Evidence: Regular spot checks, supervisions and care plan audits maintained quality oversight
  - Published: 2023-03-03
- Finding
  - Evidence: Robust recruitment practices including full employment history checks, references, right to work and DBS checks
  - Published: 2023-03-03
- Finding
  - Evidence: Care plans were personalised and regularly reviewed, with risk assessments updated on change of need
  - Published: 2023-03-03
- Finding
  - Evidence: People and relatives gave consistently positive feedback, describing staff as kind, caring, reliable and reassuring
  - Published: 2023-03-03
- Finding
  - Evidence: Medication administration records were audited monthly and staff competencies assessed regularly
  - Published: 2023-03-03

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-03
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-03
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-03
- Finding
  - Using medicines safely
  - Published: 2023-03-03
- Finding
  - Staffing and recruitment
  - Published: 2023-03-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-03

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-03-03
- Finding
  - Engaging and involving people using the service, the public and staff; promoting a positive culture
  - Published: 2023-03-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14501394394

HomeCare Compass is an independent guide and is not affiliated with the CQC.