# Choice Care 4 U Services Ltd

*Operated by Choice Care 4U Services Limited.*

Choice Care 4 U Services Ltd is a CQC-regulated home-care agency in Chichester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/04/2025

## Practical info

- Postcode: PO20 9DY
- Registered manager: Cosshall, Shirley
- Local authority: West Sussex
- Region: South East
- City: Chichester
- Last CQC check: 09/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-21

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-21

### Other

- Finding
  - Evidence: Infection prevention and control processes current and reflective of COVID-19 guidance, with adequate PPE stock and staff assessment.
  - Published: 2025-02-21
- Finding
  - Evidence: Positive people and relative feedback describing the service as reliable, flexible and caring.
  - Published: 2025-02-21
- Finding
  - Evidence: Registered manager open and transparent with people, stakeholders and CQC, including timely notifications of significant events.
  - Published: 2025-02-21
- Finding
  - Evidence: Formal supervision reintroduced and delivered in line with policy, with positive staff feedback.
  - Published: 2025-02-21
- Finding
  - Evidence: Staff received training specific to people's needs including diabetes, dementia and epilepsy.
  - Published: 2025-02-21
- Finding
  - Evidence: Robust safeguarding processes implemented, including new systems for financial transactions to mitigate risk of financial abuse.
  - Published: 2025-02-21
- Finding
  - Evidence: Electronic call monitoring system introduced to identify late or missed calls and take prompt action.
  - Published: 2025-02-21
- Finding
  - Evidence: Electronic medicines administration records (EMAR) implemented with real-time recording and weekly audits, ensuring medicines were managed safely.
  - Published: 2025-02-21
- **care_planning** _(minor)_
  - Evidence: Some care plans were still in the process of being updated and the registered manager had a clear time scale for achieving this.
  - Published: 2025-02-21
- **record_keeping** _(moderate)_
  - Evidence: The service was operating with paper based and electronic care records whilst information was being transferred to the new system...discrepancies between information held in people's electronic and paper records.
  - Published: 2025-02-21
- **governance** _(moderate)_
  - Evidence: We identified some discrepancies between information held in people's electronic and paper records which the providers quality checking processes had failed to identify.
  - Published: 2025-02-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-02-21
- Finding
  - Staffing and recruitment
  - Published: 2025-02-21
- Finding
  - Using medicines safely
  - Published: 2025-02-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-02-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-02-21

### well_led

- Finding
  - Duty of candour
  - Published: 2025-02-21
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2025-02-21
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2025-02-21
- Finding
  - Working in partnership with others
  - Published: 2022-04-21
- Finding
  - How the provider understands and acts on the duty of candour; Engaging and involving people, public and staff
  - Published: 2022-04-21
- Finding
  - Promoting a positive culture; managers and staff understanding roles, quality, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1449825985

HomeCare Compass is an independent guide and is not affiliated with the CQC.