# Elgin Rest Home

*Operated by Mr David John Dickson & Mrs Leanda Dickson.*

Elgin Rest Home is a CQC-regulated home-care agency in Westcliff On Sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/03/2018

## Practical info

- Postcode: SS0 7SS
- Registered manager: Dickson, David
- Local authority: Southend-on-Sea
- Region: East
- City: Westcliff On Sea
- Last CQC check: 28/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt supported and morale was positive, with regular supervision and staff meetings in place.
  - Published: 2023-04-28
- Finding
  - Evidence: The registered manager had developed good relationships with external health and social care professionals including GPs and pharmacists.
  - Published: 2023-04-28
- Finding
  - Evidence: The service was clean and odour free with effective infection prevention and control measures.
  - Published: 2023-04-28
- Finding
  - Evidence: MCA and DoLS requirements were being met, with appropriate legal authorisations in place.
  - Published: 2023-04-28
- Finding
  - Evidence: Staff were appropriately trained in medicines administration with competency assessments in place.
  - Published: 2023-04-28
- Finding
  - Evidence: People and relatives reported feeling safe and expressed high satisfaction with the care and staff.
  - Published: 2023-04-28
- Finding
  - Evidence: The registered manager was proactive and responsive, actioning all concerns found during the inspection immediately.
  - Published: 2023-04-28
- **consent_capacity** _(minor)_
  - Evidence: CCTV was in place in communal areas...there was no assessment found about why the CCTV was needed or if people and staff had consented to its use.
  - Published: 2023-04-28
- **safeguarding** _(moderate)_
  - Evidence: We informed the registered manager that staff needed reminding about who they could report to externally if this was needed.
  - Published: 2023-04-28
- **infection_control** _(minor)_
  - Evidence: Kitchen cupboards were very old, and the surface area was lifting and damaged in several places...this was not planned in the short term.
  - Published: 2023-04-28
- **record_keeping** _(minor)_
  - Evidence: There were no records to indicate which staff had attended [fire drills]. Following the inspection, the registered manager sent us a blank staff fire drill register they planned to use.
  - Published: 2023-04-28
- **medication_management** _(minor)_
  - Evidence: The reconciliation concerns for one day had not been actioned in a timely manner.
  - Published: 2023-04-28
- **governance** _(moderate)_
  - Evidence: Systems in place to monitor the service were not always effective. Some audits showed issues had been identified but not resolved and others showed issues had not been identified.
  - Published: 2023-04-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-28
- Finding
  - Staffing and recruitment
  - Published: 2023-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-28
- Finding
  - Using medicines safely
  - Published: 2023-04-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-28
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements; Continuous learning and improving care
  - Published: 2023-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1445026223

HomeCare Compass is an independent guide and is not affiliated with the CQC.