# Pacific Care Solutions Limited

Pacific Care Solutions Limited is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/05/2023

## Practical info

- Postcode: IG1 4QR
- Registered manager: Kaur, Harvinder
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 17/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with health and social care professionals including social workers and commissioners
  - Published: 2023-05-17
- Finding
  - Evidence: Open-door management culture with positive feedback from people and staff
  - Published: 2023-05-17
- Finding
  - Evidence: Person-centred care plans recording individual needs, preferences, hobbies and equality characteristics
  - Published: 2023-05-17
- Finding
  - Evidence: Quality assurance systems including spot checks, supervision and electronic record management
  - Published: 2023-05-17
- Finding
  - Evidence: Comprehensive induction and training programme including Care Certificate, MCA, and infection control
  - Published: 2023-05-17
- Finding
  - Evidence: Safe recruitment practices including DBS checks, references and right-to-work verification
  - Published: 2023-05-17
- Finding
  - Evidence: Thorough risk assessments covering communication, skin care, mobility, environment and night-time risks
  - Published: 2023-05-17
- Finding
  - Evidence: Robust safeguarding policy with staff able to identify and report abuse; people confirmed feeling safe
  - Published: 2023-05-17
- Finding
  - Evidence: People felt safe and staff were described as kind, caring, punctual and reliable
  - Published: 2023-05-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14428303913

HomeCare Compass is an independent guide and is not affiliated with the CQC.