# Knighton Manor Limited

Knighton Manor Limited is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/06/2018

## Practical info

- Postcode: LE2 3HD
- Registered manager: Smith, Kelly
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 16/Jun/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Kindness, respect and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Healthcare access and monitoring
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and Deprivation of Liberty Safeguards
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: DoLS authorisations in place and conditions being met within the care home
  - Published: 2021-10-30
- Finding
  - Evidence: Quality audits undertaken across medicines, health and safety, housekeeping and care records
  - Published: 2021-10-30
- Finding
  - Evidence: Positive relationships between staff and people using the service, with consistent staffing improving care quality
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to access health professionals, routine screening and specialist appointments
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred communication approaches including communication passports and easy-read formats
  - Published: 2021-10-30
- Finding
  - Evidence: Open management culture in the care home with regular staff meetings, supervisions and an open-door policy
  - Published: 2021-10-30
- Finding
  - Evidence: Strong staff training programme including The Care Certificate, specialist training and competency assessments in the care home
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive risk management with regularly reviewed risk assessments and sharing of strategies with families
  - Published: 2021-10-30
- Finding
  - Evidence: Medication managed safely in the care home with appropriate protocols for PRN medicines and staff training
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices with enhanced DBS checks, two references and health screening for all staff
  - Published: 2021-10-30
- **person_centred_care** _(minor)_
  - Evidence: People's care plans however did not reflect people's goals and aspirations, and the role of staff in providing the necessary support for these to be achieved.
  - Published: 2021-10-30
- **staff_competency** _(moderate)_
  - Evidence: They told us that their relative's assessment had identified that they displayed behaviour that challenged...staff struggled to provide the appropriate support.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Activities and community access
  - Published: 2021-10-30
- Finding
  - Assessment and care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and quality monitoring
  - Published: 2021-10-30
- Finding
  - Registered manager requirement
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-144244306

HomeCare Compass is an independent guide and is not affiliated with the CQC.