# Pro Support

*Operated by Pro Support Ltd.*

Pro Support is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Insufficient evidence to rate |
| Safe | Insufficient evidence to rate |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Insufficient evidence to rate |

Rating published: 09/11/2022

## Practical info

- Postcode: M40 3HY
- Registered manager: Wood, Amanda
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 09/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Risk assessments carried out and regularly reviewed with mitigation measures in place
  - Published: 2023-04-04
- Finding
  - Evidence: Provider responded immediately to risks identified during inspection
  - Published: 2023-04-04
- Finding
  - Evidence: Positive, open and person-centred culture with approachable registered managers
  - Published: 2023-04-04
- Finding
  - Evidence: Staff trained in safeguarding and knew how to identify and report concerns
  - Published: 2023-04-04
- Finding
  - Evidence: Medicines managed safely with clear and accurate records
  - Published: 2023-04-04
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks, references and right-to-work verification
  - Published: 2023-04-04
- Finding
  - Evidence: Sufficient staffing levels deployed to meet people's needs safely
  - Published: 2023-04-04
- **other** _(moderate)_
  - Evidence: One person's bedroom contained combustible waste stored behind the fridge, this was a potential fire hazard...communal bathroom flooring contained cracked floor tiles
  - Published: 2023-04-04
- **incident_learning** _(minor)_
  - Evidence: Analyses for themes and patterns to consider if lessons could be learnt were undertaken annually. We discussed the importance of reviewing themes and patterns much sooner.
  - Published: 2023-04-04
- **governance** _(moderate)_
  - Evidence: auditing systems needed further improvements...they did not pick up the shortfalls in respect to the health and safety concerns found at the supported living setting
  - Published: 2023-04-04
- **infection_control** _(moderate)_
  - Evidence: staff were not routinely wearing personal protective equipment (PPE) correctly, such as face masks...staff were unclear as to whether they should be wearing masks
  - Published: 2023-04-04

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-04
- Finding
  - Using medicines safely
  - Published: 2023-04-04
- Finding
  - Staffing and recruitment
  - Published: 2023-04-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-04
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-04

### well_led

- Finding
  - Promoting a positive culture; Engaging and involving people; Working in partnership with others
  - Published: 2023-04-04
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1440233330

HomeCare Compass is an independent guide and is not affiliated with the CQC.