# Kent Enablement at Home

*Operated by Kent County Council.*

Kent Enablement at Home is a CQC-regulated home-care agency in West Malling.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/09/2018

## Practical info

- Postcode: ME19 4AE
- Registered manager: Peters, Jacqueline
- Local authority: Kent
- Region: South East
- City: West Malling
- Last CQC check: 05/Sep/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Transparent whistleblowing policy and open management culture with accessible registered manager
  - Published: 2021-10-30
- Finding
  - Evidence: Missed calls treated as complaints and subject to full investigation, demonstrating accountability
  - Published: 2021-10-30
- Finding
  - Evidence: Positive feedback with 80% or above satisfaction rates in annual quality assurance questionnaire across all key questions
  - Published: 2021-10-30
- Finding
  - Evidence: Regular staff supervision, annual appraisals, and spot checks ensuring consistent care quality and staff development
  - Published: 2021-10-30
- Finding
  - Evidence: Effective out-of-hours on-call system and business continuity planning for emergencies such as extreme weather
  - Published: 2021-10-30
- Finding
  - Evidence: Strong person-centred approach with staff encouraging independence, respecting dignity and privacy, and involving people in care planning
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive risk assessments completed within 72 hours of service start, covering environmental and individual care needs
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff recruitment practices including DBS checks, thorough interviews, and structured induction programmes aligned with Skills for Care common induction standards
  - Published: 2021-10-30
- Finding
  - Evidence: Mental Capacity Act principles followed with lay advocates available for people without informal support networks.
  - Published: 2019-06-20
- Finding
  - Evidence: Effective partnership working with fire brigade, occupational therapists, hospice, and voluntary community services.
  - Published: 2019-06-20
- Finding
  - Evidence: Open and transparent culture with staff feeling supported; registered manager used multiple audits to monitor quality.
  - Published: 2019-06-20
- Finding
  - Evidence: Person-centred care plans with accessible communication options including translation services and picture boards.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff supported people to maximise independence with goals tracked and support reduced as goals were met.
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines support delivered safely with pharmacist-led competency training and accurate record keeping.
  - Published: 2019-06-20
- Finding
  - Evidence: Sufficient staffing levels with safe recruitment practices and thorough induction including shadowing experienced staff.
  - Published: 2019-06-20
- Finding
  - Evidence: Suitable safeguarding processes in place with staff competency verified by senior staff and appropriate escalation to local authority and CQC.
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1438762899

HomeCare Compass is an independent guide and is not affiliated with the CQC.