# Voyage (DCA) London East

*Operated by Voyage 1 Limited.*

Voyage (DCA) London East is a CQC-regulated home-care agency in Crawley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: RH10 9LU
- Registered manager: Ivanova, Katarina
- Local authority: West Sussex
- Region: South East
- City: Crawley
- Last CQC check: 24/Nov/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open duty of candour culture with honest investigation, apology, and lessons shared across the team.
  - Published: 2023-05-20
- Finding
  - Evidence: Stable, well-recruited staff team with values-based interviews and involvement of people in recruitment decisions.
  - Published: 2023-05-20
- Finding
  - Evidence: Excellent communication support: Makaton, PECS, social stories, accessible information formats, and assistive technology used effectively.
  - Published: 2023-05-20
- Finding
  - Evidence: Strong governance: comprehensive consolidated action plan, provider excellence awards, and a service user empowered as a quality auditor.
  - Published: 2023-05-20
- Finding
  - Evidence: Safe medicines management including STOMP principles; medicine errors handled with reflective learning and competency reassessment.
  - Published: 2023-05-20
- Finding
  - Evidence: Robust safeguarding culture with clear whistle-blowing processes, appropriate referrals, and a log to identify trends.
  - Published: 2023-05-20
- Finding
  - Evidence: Exceptional registered manager with remarkable visibility, knowledge of every person supported, and recognition as Regional Branch Manager of the Year.
  - Published: 2023-05-20
- Finding
  - Evidence: Highly detailed and personalised PBS and support plans, produced in accessible formats, enabling people to contribute to and track their own progress.
  - Published: 2023-05-20
- Finding
  - Evidence: Outstanding responsiveness: staff went the extra mile arranging bespoke activities (e.g. depot visit, cycling club, graduation attendance) tailored to individual interests.
  - Published: 2023-05-20
- Finding
  - Evidence: Exceptionally person-centred culture with staff who knew people extremely well and supported them to achieve goals, independence, and a meaningful life.
  - Published: 2023-05-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-20
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2023-05-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-20
- Finding
  - Using medicines safely
  - Published: 2023-05-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-20
- Finding
  - Staffing and recruitment
  - Published: 2023-05-20

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-20
- Finding
  - Working in partnership with others
  - Published: 2023-05-20
- Finding
  - Continuous learning and improving care
  - Published: 2023-05-20
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-05-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-05-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1434715066

HomeCare Compass is an independent guide and is not affiliated with the CQC.