# Top Carers Nursing and Domiciliary Care Agency

*Operated by Top Carers Nursing Agency Limited.*

Top Carers Nursing and Domiciliary Care Agency is a CQC-regulated home-care agency in Thornton Heath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/07/2022

## Practical info

- Postcode: CR7 8SD
- Registered manager: Ufondu, Cynthia
- Local authority: Croydon
- Region: London
- City: Thornton Heath
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-15
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-15

### Other

- Finding
  - Evidence: Complaints procedure in place with relatives expressing confidence that issues would be investigated and resolved promptly.
  - Published: 2024-02-15
- Finding
  - Evidence: Cultural competency demonstrated through sourcing staff with specific language skills or ability to cook cultural foods.
  - Published: 2024-02-15
- Finding
  - Evidence: Provider worked in partnership with external professionals including specialist nurses, GPs and the local hospice.
  - Published: 2024-02-15
- Finding
  - Evidence: Electronic system used to track staff records, training due dates, supervision schedules and identification renewals.
  - Published: 2024-02-15
- Finding
  - Evidence: Provider engaged regularly with people, relatives and staff through calls and visits to review care quality.
  - Published: 2024-02-15
- Finding
  - Evidence: Staff received training across a wide range of topics including dementia, nutrition, equipment use, equality and diversity, and specialist condition-specific training.
  - Published: 2024-02-15
- Finding
  - Evidence: Comprehensive, person-centred care plans were developed following pre-care assessments involving the person and their relatives.
  - Published: 2024-02-15
- Finding
  - Evidence: Structured supervision schedule implemented with well-recorded sessions; staff found supervisions supportive.
  - Published: 2024-02-15
- Finding
  - Evidence: Sufficient staffing levels with good timekeeping; staff were not rushed and had meaningful time with each person.
  - Published: 2024-02-15
- Finding
  - Evidence: Robust recruitment checks were in place including DBS, identification, health conditions, work history and performance.
  - Published: 2024-02-15
- Finding
  - Evidence: Staff received two days of medicines training plus specialist training, with competency assessments carried out by a senior nurse.
  - Published: 2024-02-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-15
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-15
- Finding
  - End of life care and support
  - Published: 2024-02-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-15

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-15
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-15
- Finding
  - Staffing and recruitment
  - Published: 2024-02-15
- Finding
  - Using medicines safely
  - Published: 2024-02-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-02-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-15
- Finding
  - Continuous learning and improving care; Managers and staff being clear about their roles and governance
  - Published: 2024-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-143258996

HomeCare Compass is an independent guide and is not affiliated with the CQC.