# SCC Adult Social Care Supported Living and Mallow Crescent short breaks service

*Operated by SCC Adult Social Care.*

SCC Adult Social Care Supported Living and Mallow Crescent short breaks service is a CQC-regulated home-care agency in Guildford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: GU4 7BU
- Registered manager: Jaufaraully, Bibi
- Local authority: Surrey
- Region: South East
- City: Guildford
- Last CQC check: 29/Apr/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-08
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-08
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-09-08
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-09-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-08

### Other

- Finding
  - Evidence: Continuous improvement action log and reinstated audit plans
  - Published: 2022-09-08
- Finding
  - Evidence: Open, inclusive culture with visible and approachable management
  - Published: 2022-09-08
- Finding
  - Evidence: Personalised communication support meeting Accessible Information Standard
  - Published: 2022-09-08
- Finding
  - Evidence: Effective infection prevention and control measures
  - Published: 2022-09-08
- Finding
  - Evidence: Robust staff training including Care Certificate and condition-specific training (epilepsy, autism)
  - Published: 2022-09-08
- Finding
  - Evidence: Strong safeguarding awareness and reporting; good communication with social care professionals
  - Published: 2022-09-08
- Finding
  - Evidence: Staff described as kind, compassionate and caring by people and relatives
  - Published: 2022-09-08
- Finding
  - Evidence: Person-centred support aligned with Right Support, Right Care, Right Culture guidance
  - Published: 2022-09-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-08
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-09-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-08
- Finding
  - Using medicines safely
  - Published: 2022-09-08
- Finding
  - Staffing and recruitment
  - Published: 2022-09-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-08

### well_led

- Finding
  - Continuous learning and improving care; engaging and involving people, public and staff
  - Published: 2022-09-08
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-143119769

HomeCare Compass is an independent guide and is not affiliated with the CQC.