# Caring For Thurrock

*Operated by Thurrock Borough Council.*

Caring For Thurrock is a CQC-regulated home-care agency in Grays.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/02/2023

## Practical info

- Postcode: RM17 5RS
- Registered manager: Clarke, Angela
- Local authority: Thurrock
- Region: East
- City: Grays
- Last CQC check: 28/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care supported through staff training and close working with palliative care team and local hospice.
  - Published: 2023-02-28
- Finding
  - Evidence: Proactive use of surveys and questionnaires to gather feedback from people, relatives, staff and healthcare professionals with actions taken on results.
  - Published: 2023-02-28
- Finding
  - Evidence: Well-resourced management structure with supervision, spot checks and clear staff roles supporting high-quality care.
  - Published: 2023-02-28
- Finding
  - Evidence: Strong multidisciplinary working with GPs, physiotherapists, district nurses, occupational therapists and palliative care teams.
  - Published: 2023-02-28
- Finding
  - Evidence: Medicines managed safely with dedicated medicine leads, regular audits, and competency checks for staff.
  - Published: 2023-02-28
- Finding
  - Evidence: Staff received comprehensive training including safeguarding, MCA, infection control, medication, end of life care, catheter and stoma care, and significant seven training.
  - Published: 2023-02-28
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references, proof of identification and right to work checks.
  - Published: 2023-02-28
- Finding
  - Evidence: Person-centred care plans with detailed risk assessments tailored to individual needs, including specific gender preferences for care.
  - Published: 2023-02-28
- Finding
  - Evidence: People and relatives gave very positive feedback about care staff, describing them as kind, cheerful, respectful and going above and beyond.
  - Published: 2023-02-28
- **missed_or_late_visits** _(minor)_
  - Evidence: One person told us, "There has been hiccups with the times they call." Another person said, "Sometimes they (Care staff) come to early or to late."
  - Published: 2023-02-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14306913415

HomeCare Compass is an independent guide and is not affiliated with the CQC.