# Careline Berwick

*Operated by Care Line Homecare Limited.*

Careline Berwick is a CQC-regulated home-care agency in Berwick-upon-tweed.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/06/2022

## Practical info

- Postcode: TD15 1BN
- Registered manager: Russell, Danielle
- Local authority: Northumberland
- Region: North East
- City: Berwick-upon-tweed
- Last CQC check: 16/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Communication with people using the service
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Person-centred care and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act / consent
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Service engaged with people and staff to gather views through quality assurance calls
  - Published: 2022-06-16
- Finding
  - Evidence: Staff worked effectively with external healthcare professionals
  - Published: 2022-06-16
- Finding
  - Evidence: Lessons learnt from incidents shared across all provider services
  - Published: 2022-06-16
- Finding
  - Evidence: Registered manager and provider had effective governance and quality assurance systems
  - Published: 2022-06-16
- Finding
  - Evidence: Staff received regular training, supervision and appraisal
  - Published: 2022-06-16
- Finding
  - Evidence: Effective infection prevention and control systems including spot checks on PPE use
  - Published: 2022-06-16
- Finding
  - Evidence: Safeguarding concerns recorded, reported and investigated appropriately; staff confident in procedures
  - Published: 2022-06-16
- Finding
  - Evidence: Medicines managed safely with electronic records, regular audits, and safe administration of PRN medicines
  - Published: 2022-06-16
- Finding
  - Evidence: People and relatives spoke positively about care received; care plans were detailed with risk assessments
  - Published: 2022-06-16
- Finding
  - Evidence: Daily records held in people's homes were detailed, accurate, and of good quality.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality survey showed 88% of respondents were satisfied or very satisfied with the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervisions, appraisals, and spot checks were in place for all care staff.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Timeliness of visits
  - Published: 2021-10-30
- Finding
  - Care planning and needs assessment
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Staffing levels and deployment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Record keeping
  - Published: 2021-10-30
- Finding
  - Leadership and management
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1430026681

HomeCare Compass is an independent guide and is not affiliated with the CQC.