# Diverse Care Services

*Operated by Diverse Care Services Limited.*

Diverse Care Services is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: B26 3NW
- Registered manager: Yousaf, Yasmeen
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 05/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-13

### Other

- Finding
  - Evidence: Regular staff meetings held with information shared via secure messaging for those unable to attend
  - Published: 2023-05-13
- Finding
  - Evidence: Staff worked in partnership with external healthcare professionals to deliver joined-up care
  - Published: 2023-05-13
- Finding
  - Evidence: Live portal app enabled people and relatives to access care records and provide real-time feedback
  - Published: 2023-05-13
- Finding
  - Evidence: Staff recruited safely with pre-employment and DBS checks completed
  - Published: 2023-05-13
- Finding
  - Evidence: Medication administered safely with training and shadowing before sign-off
  - Published: 2023-05-13
- Finding
  - Evidence: People and relatives spoke highly of staff, describing them as kind, caring and respectful
  - Published: 2023-05-13
- Finding
  - Evidence: Effective systems to investigate incidents and accidents with appropriate notifications to CQC and local authority safeguarding team
  - Published: 2023-05-13
- Finding
  - Evidence: Staff were aware of risks to people and how to manage them despite gaps in risk assessments
  - Published: 2023-05-13
- **record_keeping** _(minor)_
  - Evidence: Risk assessments did not always provide staff with clear guidance, including the support people needed to mobilise safely.
  - Published: 2023-05-13
- **governance** _(moderate)_
  - Evidence: The provider's care plan audit was not effective. The audit had not identified that people's individual risk assessments required clearer guidance for staff to follow.
  - Published: 2023-05-13
- **care_planning** _(moderate)_
  - Evidence: The risk assessment did not outline which sling and the procedure for staff to follow when operating the hoist. This lack of information meant staff may not work in a consistent manner.
  - Published: 2023-05-13

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-05-13
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-13
- Finding
  - Using medicines safely
  - Published: 2023-05-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-13
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-05-13
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-05-13
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2023-05-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1428451467

HomeCare Compass is an independent guide and is not affiliated with the CQC.