# Valley Care - Hull & East Riding

*Operated by Valley Care Direct Limited.*

Valley Care - Hull & East Riding is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/02/2023

## Practical info

- Postcode: HU5 1SN
- Registered manager: Bishop, Lindsey
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 04/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with external agencies including local authorities and healthcare professionals
  - Published: 2023-02-18
- Finding
  - Evidence: Positive staff culture with regular supervision, appraisal and team meetings
  - Published: 2023-02-18
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references and right-to-work verification
  - Published: 2023-02-18
- Finding
  - Evidence: Registered manager was experienced, visible, approachable and committed to continuous improvement
  - Published: 2023-02-18
- Finding
  - Evidence: Communication needs were well addressed, with materials available in multiple formats and languages
  - Published: 2023-02-18
- Finding
  - Evidence: Staff respected people's privacy, dignity and independence, encouraging people to carry out tasks without support where possible
  - Published: 2023-02-18
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and included health, physical, emotional and communication needs
  - Published: 2023-02-18
- Finding
  - Evidence: Staff arrived on time and people received support from a consistent staff group, promoting continuity of care
  - Published: 2023-02-18
- Finding
  - Evidence: Medicines management was in line with best practice with fully completed administration records and competency-assessed staff
  - Published: 2023-02-18
- Finding
  - Evidence: People felt safe and staff demonstrated strong knowledge of safeguarding procedures and how to report abuse
  - Published: 2023-02-18
- **governance** _(minor)_
  - Evidence: action plans did not always include the action required, expected date for completion and who was responsible for completion.
  - Published: 2023-02-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14280406855

HomeCare Compass is an independent guide and is not affiliated with the CQC.