# Precious Hope Health and Home Care

*Operated by Precious Hope Health & Home Care Ltd.*

Precious Hope Health and Home Care is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/04/2023

## Practical info

- Postcode: NN3 6AQ
- Registered manager: Richards, Jeanette
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 19/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff received regular supervisions every three months and felt supported in their roles
  - Published: 2023-04-19
- Finding
  - Evidence: Lessons learned from incidents shared with staff team; duty of candour responsibilities understood
  - Published: 2023-04-19
- Finding
  - Evidence: Provider invested in external face-to-face training following staff feedback
  - Published: 2023-04-19
- Finding
  - Evidence: Staff trained in safeguarding and knew how to recognise and report abuse
  - Published: 2023-04-19
- Finding
  - Evidence: Risks assessed and care plans in place including nutritional and pressure ulcer monitoring with re-positioning charts
  - Published: 2023-04-19
- Finding
  - Evidence: Medicines managed safely with completed MAR records, allergy information and as-needed protocols
  - Published: 2023-04-19
- Finding
  - Evidence: Sufficient staffing deployed; consistent small teams visiting people, with two staff attending when required
  - Published: 2023-04-19
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, reference checks and exploration of employment gaps
  - Published: 2023-04-19
- **complaints_handling** _(moderate)_
  - Evidence: relatives told us they regularly had to raise concerns with the manager about some aspects of care and support... 'the next day there is another issue. It feels like I am constantly feeding back concerns.'
  - Published: 2023-04-19
- **governance** _(moderate)_
  - Evidence: audits were not completed to identify patterns and trends to drive improvement. The provider was in the process of implementing monthly audits to improve the oversight
  - Published: 2023-04-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-19
- Finding
  - Using medicines safely
  - Published: 2023-04-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-19
- Finding
  - Staffing and recruitment
  - Published: 2023-04-19

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-04-19
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-19
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-04-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1427770831

HomeCare Compass is an independent guide and is not affiliated with the CQC.