# Clarendon Home Care

*Operated by Clarendon Home Care Limited.*

Clarendon Home Care is a CQC-regulated home-care agency in Kingston Upon Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/10/2024

## Practical info

- Postcode: KT2 6HY
- Registered manager: Jones, Martyn
- Local authority: Kingston upon Thames
- Region: London
- City: Kingston Upon Thames
- Last CQC check: 02/Oct/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Worked in partnership with GPs, pharmacists, occupational therapists and social workers.
  - Published: 2022-07-27
- Finding
  - Evidence: Provider restricted taking new care packages until additional staff were recruited and ECM concerns resolved.
  - Published: 2022-07-27
- Finding
  - Evidence: Accidents and incidents were recorded, analysed and discussed with staff to minimise re-occurrence.
  - Published: 2022-07-27
- Finding
  - Evidence: Staff knew how to minimise the risk of infection and had access to PPE.
  - Published: 2022-07-27
- Finding
  - Evidence: People received the support they needed to take their medicines safely.
  - Published: 2022-07-27
- Finding
  - Evidence: Safe recruitment checks were undertaken to ensure suitable staff were employed at the service.
  - Published: 2022-07-27
- Finding
  - Evidence: Risk assessments and management plans were in place which enabled staff to provide care safely.
  - Published: 2022-07-27
- Finding
  - Evidence: Staff knew how to identify and report abuse and were trained in safeguarding of vulnerable people.
  - Published: 2022-07-27
- **leadership** _(moderate)_
  - Evidence: the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-07-27
- **care_planning** _(moderate)_
  - Evidence: staff not having enough travel time between calls, insufficient time spent on some calls
  - Published: 2022-07-27
- **governance** _(moderate)_
  - Evidence: a new ECM not working as it should resulting in manual loggings and posing a risk of not identifying missed calls on time.
  - Published: 2022-07-27
- **missed_or_late_visits** _(moderate)_
  - Evidence: Sometimes they are late by half an hour to one hour; Other carers are erratic and turn up an hour to two hours late
  - Published: 2022-07-27
- **staffing_levels** _(critical)_
  - Evidence: the provider was in continued breach of Regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
  - Published: 2022-07-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-27
- Finding
  - Duty of candour
  - Published: 2022-07-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-142769724

HomeCare Compass is an independent guide and is not affiliated with the CQC.