# Standard Nursing Agency and Care Services Limited - Wembley

*Operated by Standard Nursing Agency and Care Services Limited.*

Standard Nursing Agency and Care Services Limited - Wembley is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/02/2019

## Practical info

- Postcode: HA9 0AB
- Registered manager: Patel, Kajal
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 07/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Infection control policy in place with PPE stock maintained and hygienic practices confirmed by people using the service.
  - Published: 2023-06-09
- Finding
  - Evidence: Good collaborative working with healthcare professionals including GPs, community nurses and occupational therapists.
  - Published: 2023-06-09
- Finding
  - Evidence: Positive satisfaction survey results in 2018 with an action plan in response to findings.
  - Published: 2023-06-09
- Finding
  - Evidence: Complaints were responded to promptly and people knew how to raise concerns.
  - Published: 2023-06-09
- Finding
  - Evidence: Service demonstrated strong cultural competency, matching care workers by background, language and gender preferences where possible.
  - Published: 2023-06-09
- Finding
  - Evidence: Supervision, appraisals and spot checks of care workers were documented and confirmed by staff.
  - Published: 2023-06-09
- Finding
  - Evidence: Care workers received extensive training including Care Certificate, MCA, safeguarding, epilepsy, dementia and mental health.
  - Published: 2023-06-09
- Finding
  - Evidence: Comprehensive medicines policy with no gaps found in MAR records and audits carried out by senior staff.
  - Published: 2023-06-09
- Finding
  - Evidence: Robust recruitment procedures in place including DBS checks, references and right-to-work verification for all sampled staff records.
  - Published: 2023-06-09
- Finding
  - Evidence: People and relatives consistently reported feeling safe and satisfied with care workers, describing them as caring, punctual and respectful.
  - Published: 2023-06-09
- **record_keeping** _(minor)_
  - Evidence: the care record of a person did not contain information regarding their skin condition. This is needed to provide the necessary information at the start of a care package.
  - Published: 2023-06-09
- **governance** _(moderate)_
  - Evidence: The checks and audits were however, not sufficiently effective and did not identify and promptly rectify some deficiencies we noted.
  - Published: 2023-06-09
- **care_planning** _(moderate)_
  - Evidence: the care records of three people did not contain appropriate risk assessments in respect of certain aspects of their care. A person with epilepsy did not have a risk assessment
  - Published: 2023-06-09
- **safeguarding** _(moderate)_
  - Evidence: The policy had however, not been updated to include guidance to care workers on ensuring that allegations of abuse are promptly reported to the CQC.
  - Published: 2023-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-142766106

HomeCare Compass is an independent guide and is not affiliated with the CQC.