# Colwell Court (Domicillary Care)

*Operated by Luton Borough Council.*

Colwell Court (Domicillary Care) is a CQC-regulated home-care agency in Luton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/10/2023

## Practical info

- Postcode: LU2 9TW
- Registered manager: Devane, Sharron
- Local authority: Luton
- Region: East
- City: Luton
- Last CQC check: 11/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked in partnership with external healthcare professionals and the local housing team.
  - Published: 2023-10-11
- Finding
  - Evidence: Incidents were reviewed, analysed for themes and trends, and learning shared with the staff team.
  - Published: 2023-10-11
- Finding
  - Evidence: People and relatives were regularly asked for feedback which fed into the service improvement plan.
  - Published: 2023-10-11
- Finding
  - Evidence: Robust quality assurance systems including regular audits and a continuous improvement plan.
  - Published: 2023-10-11
- Finding
  - Evidence: Positive culture with visible, approachable management praised by people, relatives and staff.
  - Published: 2023-10-11
- Finding
  - Evidence: Staff worked within the principles of the MCA and obtained consent before delivering care.
  - Published: 2023-10-11
- Finding
  - Evidence: Medicines were stored and administered safely by trained staff with clear protocols for as-required medicines.
  - Published: 2023-10-11
- Finding
  - Evidence: Risks were assessed, monitored and mitigated with clear care plans including moving and handling assessments.
  - Published: 2023-10-11
- Finding
  - Evidence: People felt safe and staff understood safeguarding responsibilities and reporting procedures.
  - Published: 2023-10-11
- **record_keeping** _(minor)_
  - Evidence: details of the check were not always clearly recorded. We also found details were not always clear about staff employment history.
  - Published: 2023-10-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-142588823

HomeCare Compass is an independent guide and is not affiliated with the CQC.