# Eleanor Nursing & Social Care Ltd - Poole Office

*Operated by Eleanor Nursing and Social Care Limited.*

Eleanor Nursing & Social Care Ltd - Poole Office is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/03/2026

## Practical info

- Postcode: BH15 2PG
- Registered manager: Pidgley, Ashleigh
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 31/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Mental Capacity Act 2005 principles were understood and applied, with consent sought before providing care.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance arrangements including regular audits, accidents and incidents analysis, and satisfaction checks were in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with other agencies, including social services and health professionals, to ensure people received appropriate care.
  - Published: 2021-10-30
- Finding
  - Evidence: Equality and human rights were actively promoted, including support for a person going through gender transition and a staff member undertaking literacy classes.
  - Published: 2021-10-30
- Finding
  - Evidence: The service had a positive, open, person-centred culture with staff who were proud and motivated to provide quality care.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were taken seriously and resolved promptly with appropriate action taken.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were personalised, up to date and reflected people's physical, mental, emotional and social needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were supported through regular training, supervision and appraisal every three months, including spot-check observations.
  - Published: 2021-10-30
- Finding
  - Evidence: Risks were assessed and managed effectively, with risk assessments reviewed at least annually or when circumstances changed.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with kindness and compassion; relatives and people using the service consistently praised staff as caring and respectful.
  - Published: 2021-10-30
- **safeguarding** _(moderate)_
  - Evidence: An isolated potential safeguarding concern reported to a member of the office staff had not been acted upon.
  - Published: 2021-10-30
- **staffing_levels** _(moderate)_
  - Evidence: Over the summer holiday period there had been pressures on staffing due to leave and sickness...Call times had changed, people had stopped receiving rotas and there was less continuity of staff.
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: A sample of medicines administration records (MAR) returned to the office each month was audited, although these did not record what action had been taken if discrepancies were identified.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff morale was positive, with an open-door management policy and an employee recognition scheme in place.
  - Published: 2021-01-25
- Finding
  - Evidence: Quality assurance systems included annual surveys, frequent spot checks, and an action plan to address lower-scoring areas.
  - Published: 2021-01-25
- Finding
  - Evidence: Complaints were used as learning opportunities; complaints procedure was well documented and accessible to people.
  - Published: 2021-01-25
- Finding
  - Evidence: Cultural and religious needs were recorded and respected, with people confirming staff understood their preferences.
  - Published: 2021-01-25
- Finding
  - Evidence: Staff received regular supervision, competency checks, and individualised equipment training before starting care packages.
  - Published: 2021-01-25
- Finding
  - Evidence: Consistent staffing allocation appreciated by people using the service; smart phone system monitored visit attendance in real time.
  - Published: 2021-01-25
- Finding
  - Evidence: Personalised care plans with clear guidance for staff, including step-by-step instructions for complex needs such as epilepsy management.
  - Published: 2021-01-25
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding processes and were able to identify types of abuse and reporting routes.
  - Published: 2021-01-25
- **incident_learning** _(minor)_
  - Evidence: one member of staff told us that they did not always receive feedback from the management team about concerns that had been raised.
  - Published: 2021-01-25
- **governance** _(minor)_
  - Evidence: The service did not have a registered manager in post... the manager had applied to become the registered manager and was awaiting an interview date with the Care Quality Commission.
  - Published: 2021-01-25
- **medication_management** _(moderate)_
  - Evidence: We noted that there were some recording errors identified by these audits. This meant that there was a delay of three months before the provider would identify and address medicine errors.
  - Published: 2021-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1425811052

HomeCare Compass is an independent guide and is not affiliated with the CQC.