# Majestic Healthcare Ltd

Majestic Healthcare Ltd is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: WV1 1HA
- Registered manager: Nyachiya, Majory
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 03/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-15

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-15

### Other

- Finding
  - Evidence: People were encouraged to remain independent and make their own choices.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff were kind and caring, with people and relatives expressing satisfaction with individual carers.
  - Published: 2022-12-15
- Finding
  - Evidence: The service worked with other agencies (district nurses, physios, GPs) to support people's health needs.
  - Published: 2022-12-15
- Finding
  - Evidence: People's privacy and dignity was encouraged and promoted, with positive feedback from people and relatives.
  - Published: 2022-12-15
- Finding
  - Evidence: Infection control procedures were followed and staff wore appropriate PPE.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff suitability checks (pre-employment) were completed before staff started working in people's homes.
  - Published: 2022-12-15
- Finding
  - Evidence: Safeguarding procedures were in place and concerns were appropriately referred to the local safeguarding team when identified.
  - Published: 2022-12-15
- **end_of_life_care** _(minor)_
  - Evidence: There was no one currently using the service who was end of life care. There were no plans in place to consider this for people.
  - Published: 2022-12-15
- **supervision_appraisal** _(moderate)_
  - Evidence: There were no systems in place to ensure staff had received adequate training to support people.
  - Published: 2022-12-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-15
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-15
- Finding
  - Staffing and recruitment
  - Published: 2022-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-15
- Finding
  - Using medicines safely
  - Published: 2022-12-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14234228045

HomeCare Compass is an independent guide and is not affiliated with the CQC.