# Kazlum Support Ltd

Kazlum Support Ltd is a CQC-regulated home-care agency in Crediton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/08/2023

## Practical info

- Postcode: EX17 6BE
- Registered manager: Phillips, Neville
- Local authority: Devon
- Region: South West
- City: Crediton
- Last CQC check: 15/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-07-15
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-15

### Other

- Finding
  - Evidence: Strong engagement with external professionals including IATT, SALT, PBS specialist, and local authority quality teams.
  - Published: 2023-08-15
- Finding
  - Evidence: Staff received relevant, person-specific training including BSL, Makaton, epilepsy management, and positive behaviour support.
  - Published: 2023-08-15
- Finding
  - Evidence: Open, transparent culture with no-blame approach, open-door management, and duty of candour compliance.
  - Published: 2023-08-15
- Finding
  - Evidence: Effective governance with wide-ranging audits overseen by independent consultant and local authority QAIT, driving continuous improvement.
  - Published: 2023-08-15
- Finding
  - Evidence: Person-centred care plans developed with PBS specialist input, leading to improved outcomes, communication and community engagement.
  - Published: 2023-08-15
- Finding
  - Evidence: Significant improvement in MCA compliance: staff trained, capacity assessments documented, best interest decisions clearly recorded.
  - Published: 2023-08-15
- Finding
  - Evidence: Medicines managed safely with STOMP participation, specialist insulin training, computerised alerts, and independent audit oversight.
  - Published: 2023-08-15
- Finding
  - Evidence: Comprehensive risk assessments covering all aspects of support, enabling safe community participation tailored to changing needs.
  - Published: 2023-08-15
- Finding
  - Evidence: Families gave positive feedback about safety and the manager's accessibility.
  - Published: 2022-07-15
- Finding
  - Evidence: People were supported to attend health checks and access healthcare professionals.
  - Published: 2022-07-15
- Finding
  - Evidence: People were supported to eat and drink enough, choose food and be involved in meal preparation.
  - Published: 2022-07-15
- Finding
  - Evidence: Risks to people's safety were identified and assessed, with people supported to access the community safely.
  - Published: 2022-07-15
- Finding
  - Evidence: Appropriate infection prevention and control measures were in place during the COVID-19 pandemic.
  - Published: 2022-07-15
- Finding
  - Evidence: Safe recruitment systems with DBS checks and references obtained prior to staff starting work.
  - Published: 2022-07-15
- Finding
  - Evidence: Staff completed regular training, with 20 out of 24 staff achieving or working towards NVQ qualifications.
  - Published: 2022-07-15
- **record_keeping** _(moderate)_
  - Evidence: Notifications were not always submitted to CQC in line with the regulations.
  - Published: 2022-07-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-15
- Finding
  - Staffing and recruitment
  - Published: 2022-07-15
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-07-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-15
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1421447406

HomeCare Compass is an independent guide and is not affiliated with the CQC.