# Assist Home Care Limited

*Operated by Assist Home Care Ltd.*

Assist Home Care Limited is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/05/2019

## Practical info

- Postcode: BD2 4SE
- Registered manager: Begum, Salma
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 25/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-05-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-05-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-05-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-05-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2019-05-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2019-05-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2019-05-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2019-05-25

### Other

- Finding
  - Evidence: Open-door policy and accessible registered manager; relatives kept regularly informed
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supported through planned supervision, training and random spot checks by senior staff
  - Published: 2020-01-29
- Finding
  - Evidence: Audit results analysed for themes and trends with evidence of learning from incidents
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance system in place with audits of support plans, risk assessments, daily records and staff files
  - Published: 2020-01-29
- Finding
  - Evidence: Majority of staff bilingual, with cultural matching to service users and information available in multiple languages
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred support plans reviewed regularly and signed by service users or relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Staff knowledgeable about safeguarding, whistleblowing policy and external reporting routes including the local authority Adult Protection Unit
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks and two written references before employment commences
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: until recently the MAR did not record the actual medicines administered to people and staff just signed to indicate they had administered medicines as prescribed
  - Published: 2020-01-29
- **communication_with_families** _(minor)_
  - Evidence: new staff were not always introduced to them and if their regular carer was on leave or off work sick they were not always notified in advance
  - Published: 2020-01-29
- **complaints_handling** _(moderate)_
  - Evidence: The agency seem to think they have dealt with my concern. However, nothing has changed and I still find the situation I find myself in unacceptable.
  - Published: 2020-01-29
- **person_centred_care** _(moderate)_
  - Evidence: staff do not always stay with my relative the correct length of time and don't always ensure they have sufficient to eat and drink
  - Published: 2020-01-29
- **missed_or_late_visits** _(moderate)_
  - Evidence: staff have arrived as late as 2pm for a lunch time call which is not acceptable
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-05-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-05-25
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2019-05-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-05-25
- Finding
  - Staffing and recruitment
  - Published: 2019-05-25

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2019-05-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-05-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-05-25
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness
  - Published: 2019-05-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-141446846

HomeCare Compass is an independent guide and is not affiliated with the CQC.