# Homecare Haven Ltd

Homecare Haven Ltd is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/10/2023

## Practical info

- Postcode: BL7 9RP
- Registered manager: Nowaz, Syma
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 11/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, transparent leadership culture with regular feedback mechanisms including 'chai and chat' sessions.
  - Published: 2023-10-11
- Finding
  - Evidence: Monthly audits and robust governance systems in place; lessons learned from incidents communicated to staff.
  - Published: 2023-10-11
- Finding
  - Evidence: Strong partnership working with healthcare professionals, local charities, food banks and community organisations.
  - Published: 2023-10-11
- Finding
  - Evidence: Complaints were tracked, analysed and used to drive service improvements.
  - Published: 2023-10-11
- Finding
  - Evidence: Provider enabled accessible information in different languages, easy read and large print formats.
  - Published: 2023-10-11
- Finding
  - Evidence: People were fully involved in decisions about their care, including choosing staff via profile matching.
  - Published: 2023-10-11
- Finding
  - Evidence: Staff received comprehensive induction including Care Certificate training, shadowing, and ongoing professional development.
  - Published: 2023-10-11
- Finding
  - Evidence: Effective recruitment processes including DBS checks; no recent missed calls recorded via electronic tracking system.
  - Published: 2023-10-11
- Finding
  - Evidence: Staff had a strong understanding of safeguarding processes and an open culture was promoted by the registered manager.
  - Published: 2023-10-11
- Finding
  - Evidence: Robust, person-centred risk assessments were in place and staffing levels were safe and regularly reviewed.
  - Published: 2023-10-11
- **care_planning** _(moderate)_
  - Evidence: Delays in healthcare professionals assessing people's safe swallowing needs following referrals were not always safeguarded to ensure people received the correct consistency of food.
  - Published: 2023-10-11
- **medication_management** _(moderate)_
  - Evidence: Topical medicines did not always have body maps in place to instruct staff where, or how, to apply creams so we could not be assured they were applied as prescribed.
  - Published: 2023-10-11
- **medication_management** _(moderate)_
  - Evidence: Instructions for medicines given when required 'PRN' were not always available and were not always person centred.
  - Published: 2023-10-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-14144295179

HomeCare Compass is an independent guide and is not affiliated with the CQC.