# Care 24 (UK) Limited

Care 24 (UK) Limited is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/08/2020

## Practical info

- Postcode: M19 1WA
- Registered manager: Malik, Yasmin
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 29/Aug/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-04-27

### Other

- Finding
  - Evidence: Business continuity plan in place for unforeseen events such as staff loss or IT failure
  - Published: 2021-10-30
- Finding
  - Evidence: Healthcare professionals described service as responsive, reactive and accountable
  - Published: 2021-10-30
- Finding
  - Evidence: Spot checks carried out on staff practice including medicines competency
  - Published: 2021-10-30
- Finding
  - Evidence: Regular auditing of communication logs, MARs, training matrices and care reviews
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints managed appropriately with evidence of resolution and reimbursement where required
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care with 'All about me' and 'Likes and dislikes' documentation introduced
  - Published: 2021-10-30
- Finding
  - Evidence: Care co-ordinator demonstrated clear understanding of Mental Capacity Act 2005 responsibilities
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, appraisal and training including Care Certificate induction
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough recruitment and vetting procedures including DBS checks and reference checks
  - Published: 2021-10-30
- Finding
  - Evidence: Staff organised into small teams delivering continuity of care to the same individuals
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed risk assessments in place for daily living activities and home environments
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe and comfortable with care staff; relatives reported no safeguarding concerns
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: Some records would benefit from more detail around the levels of support that people needed with medicines and their abilities to administer their own medicines safely.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective partnership working with commissioning organisations.
  - Published: 2021-07-15
- Finding
  - Evidence: People and relatives highly complimentary about care quality; feedback collected via questionnaires, reviews and telephone calls.
  - Published: 2021-07-15
- Finding
  - Evidence: Open, positive culture with approachable management; staff felt well supported and confident raising concerns.
  - Published: 2021-07-15
- Finding
  - Evidence: Improved governance and auditing systems providing better oversight of medicines and recruitment.
  - Published: 2021-07-15
- Finding
  - Evidence: Good COVID-19 infection control practices with adequate PPE stock and contingency plans in place.
  - Published: 2021-07-15
- Finding
  - Evidence: Strong safeguarding awareness among staff; registered manager knew reporting procedures for CQC and local authority.
  - Published: 2021-07-15
- Finding
  - Evidence: Stable staffing levels ensuring all care calls delivered on time; staff had sufficient travel time between calls.
  - Published: 2021-07-15
- Finding
  - Evidence: Safe recruitment procedures introduced with auditing processes to ensure all pre-employment checks completed.
  - Published: 2021-07-15
- Finding
  - Evidence: Medicines systems well-organised with no gaps or omissions in MAR recording; staff competency in medicines management regularly assessed.
  - Published: 2021-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2019-04-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-04-27
- Finding
  - Planning personalised care to meet people's needs, preferences and choices
  - Published: 2019-04-27

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2019-04-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-04-27
- Finding
  - Planning and promoting person-centred, high-quality care; duty of candour
  - Published: 2019-04-27
- Finding
  - Managers and staff clear about roles; quality performance, risks and regulatory requirements
  - Published: 2019-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1410608557

HomeCare Compass is an independent guide and is not affiliated with the CQC.