# Everlasting Care Ltd

Everlasting Care Ltd is a CQC-regulated home-care agency in North Shields.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/12/2023

## Practical info

- Postcode: NE29 7ST
- Registered manager: Catton, Mandy
- Local authority: North Tyneside
- Region: North East
- City: North Shields
- Last CQC check: 16/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour understood and applied; proactive partnership working with external health and social care professionals
  - Published: 2023-12-16
- Finding
  - Evidence: Strong engagement with people, relatives, and external professionals; provider responsive to feedback and active in external forums
  - Published: 2023-12-16
- Finding
  - Evidence: Open, supportive culture with regular supervisions, informal support, and registered manager trained in counselling to support staff wellbeing
  - Published: 2023-12-16
- Finding
  - Evidence: Medicines administered safely with accurate records, regular staff training, and competency checks including input from external nursing professionals
  - Published: 2023-12-16
- Finding
  - Evidence: Safe recruitment practices including DBS checks and references; high staff retention levels
  - Published: 2023-12-16
- Finding
  - Evidence: Electronic call monitoring ensured timely visits and lone worker safety, with proactive communication to people and relatives about any delays
  - Published: 2023-12-16
- Finding
  - Evidence: Effective electronic care records system enabling real-time oversight of call times, medicines administration, and risk information
  - Published: 2023-12-16
- Finding
  - Evidence: Consistent and reliable core staff team providing continuity of care, with new staff always introduced by experienced colleagues
  - Published: 2023-12-16

### safe

- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2023-12-16
- Finding
  - Staffing and recruitment
  - Published: 2023-12-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-12-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-16

### well_led

- Finding
  - Duty of candour; Continuous learning and improving care; Working in partnership with others
  - Published: 2023-12-16
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-12-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1409890367

HomeCare Compass is an independent guide and is not affiliated with the CQC.