# North Kirklees Domiciliary Care Service

*Operated by Kirklees Metropolitan Council.*

North Kirklees Domiciliary Care Service is a CQC-regulated home-care agency in Mirfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/03/2018

## Practical info

- Postcode: WF14 9EL
- Registered manager: Davies, Lauren
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Mirfield
- Last CQC check: 14/Mar/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives expressed high satisfaction; one relative stated their relation 'doesn't want to leave' and staff received '10 out of 12' from another relative.
  - Published: 2021-01-24
- Finding
  - Evidence: Medicines were managed safely with 6-monthly observational competency supervisions for staff.
  - Published: 2021-01-24
- Finding
  - Evidence: Comprehensive internal auditing by deputy managers covering health and safety, risk assessments, medication, and CQC fundamental standards.
  - Published: 2021-01-24
- Finding
  - Evidence: An open and honest organisational culture with weekly staff meetings, incident learning shared across the team, and regular tenant meetings.
  - Published: 2021-01-24
- Finding
  - Evidence: The service used advocates proactively at reviews and accessed Independent Mental Capacity Advocates when required.
  - Published: 2021-01-24
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and included detailed 'All about me' documents capturing individual preferences.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff received regular supervision, appraisals, and a broad range of training including advanced autism, positive behavioural support, and MCA 2005.
  - Published: 2021-01-24
- Finding
  - Evidence: Risks were managed positively using positive risk management to promote independence without overly restricting people.
  - Published: 2021-01-24
- Finding
  - Evidence: Staff were trained in safeguarding and had a good understanding of how to identify and act on abuse, with safeguarding discussed at every supervision and team meeting.
  - Published: 2021-01-24
- **communication_with_families** _(minor)_
  - Evidence: They told us they had not been given this opportunity but they would welcome this [feedback questionnaires or relatives meetings].
  - Published: 2021-01-24
- **consent_capacity** _(minor)_
  - Evidence: There were detailed capacity assessments in people's files but no system for recording the best interest decision when people lacked capacity.
  - Published: 2021-01-24
- Finding
  - Evidence: Dignity champion in post and active promotion of dignified, equality-focused care.
  - Published: 2018-03-14
- Finding
  - Evidence: Strong partnership working with local authority, health professionals and housing providers.
  - Published: 2018-03-14
- Finding
  - Evidence: Effective use of assistive technology and alternative communication methods tailored to individual needs.
  - Published: 2018-03-14
- Finding
  - Evidence: Person-centred care plans respected human rights, included goals and were regularly reviewed.
  - Published: 2018-03-14
- Finding
  - Evidence: Robust supervision, appraisal and training programme ensured staff had the knowledge and skills to support people effectively.
  - Published: 2018-03-14
- Finding
  - Evidence: Registered manager was highly visible, approachable and fostered an open, transparent culture.
  - Published: 2018-03-14
- Finding
  - Evidence: Staff demonstrated strong safeguarding awareness and positive risk management enabling people to develop independence and new skills.
  - Published: 2018-03-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-140814199

HomeCare Compass is an independent guide and is not affiliated with the CQC.