# North Short Term and Urgent Support Team

*Operated by Kirklees Metropolitan Council.*

North Short Term and Urgent Support Team is a CQC-regulated home-care agency in Liversedge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/07/2025

## Practical info

- Postcode: WF15 6LT
- Registered manager: Birkinshaw, Sarah
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Liversedge
- Last CQC check: 18/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Cultural and religious awareness
  - Published: 2021-10-30
- Finding
  - Involvement and consent
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Partnership working
  - Published: 2021-10-30
- Finding
  - Nutrition, hydration and health needs
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: High service user satisfaction: 96% reported being treated with dignity at all times.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive risk assessment toolkit including home environment, moving and handling, and assistive technology.
  - Published: 2021-10-30
- Finding
  - Evidence: Sound medication management processes with clear MAR records, exemption sheets, and staff awareness of their role boundaries.
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough staff recruitment including DBS checks, written dignity assessments, and Care Certificate induction.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust complaints handling with timely resolution, recorded learning, and lessons shared at team meetings.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-disciplinary partnership working with occupational therapists, physiotherapists, district nurses, GPs and community services.
  - Published: 2021-10-30
- Finding
  - Evidence: Excellent staff morale supported by regular supervision, appraisals, and direct recognition from senior managers.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred, detailed care records with weekly reviews and individualised objective-setting.
  - Published: 2021-10-30
- Finding
  - Evidence: High re-enablement success rate: 87.8% of completers required no further input (April 2015–March 2016).
  - Published: 2021-10-30

### responsive

- Finding
  - Flexibility and responsiveness to changing needs
  - Published: 2021-10-30
- Finding
  - Complaints and compliments handling
  - Published: 2021-10-30
- Finding
  - Person-centred care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Accident and incident management
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Staffing and continuity
  - Published: 2021-10-30

### well_led

- Finding
  - Service user feedback and service improvement
  - Published: 2021-10-30
- Finding
  - Staff engagement and development
  - Published: 2021-10-30
- Finding
  - Quality assurance systems
  - Published: 2021-10-30
- Finding
  - Leadership vision and culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-140814164

HomeCare Compass is an independent guide and is not affiliated with the CQC.