# CTRC CIC

*Operated by CTRC Community Interest Company.*

CTRC CIC is a CQC-regulated home-care agency in West Drayton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/07/2023

## Practical info

- Postcode: UB7 7RQ
- Registered manager: Marcus-Hughes, Cassandra
- Local authority: Hillingdon
- Region: London
- City: West Drayton
- Last CQC check: 04/Jul/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-07-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2023-07-04

### Other

- Finding
  - Evidence: Team meetings held regularly to share information and allow staff to raise issues collectively.
  - Published: 2023-07-04
- Finding
  - Evidence: Strong partnership working with local authority, community health professionals, music therapists and other agencies.
  - Published: 2023-07-04
- Finding
  - Evidence: Provider maintained a lessons learned log and safeguarding records with follow-up actions demonstrating a learning culture.
  - Published: 2023-07-04
- Finding
  - Evidence: Open and inclusive leadership culture with staff, relatives and people feeling comfortable raising concerns.
  - Published: 2023-07-04
- Finding
  - Evidence: Culturally competent care including halal food provision, faith-specific training and engagement with transgender and gender awareness.
  - Published: 2023-07-04
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks, references and identity verification.
  - Published: 2023-07-04
- Finding
  - Evidence: Consistent staffing with relatives reporting staff always arrived on time; call monitoring system in place to identify late or missed calls.
  - Published: 2023-07-04
- Finding
  - Evidence: Provider demonstrated full compliance with the Mental Capacity Act 2005, addressing the previous recommendation around consent processes.
  - Published: 2023-07-04
- Finding
  - Evidence: Staff focused on people's strengths and promoted independence, choice and control in line with Right Support, Right Care, Right Culture guidance.
  - Published: 2023-07-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-07-04
- Finding
  - Using medicines safely
  - Published: 2023-07-04
- Finding
  - Staffing and recruitment
  - Published: 2023-07-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-04
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-04
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-07-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1405004765

HomeCare Compass is an independent guide and is not affiliated with the CQC.