# Summerland Support

*Operated by Summerlands Support Ltd.*

Summerland Support is a CQC-regulated home-care agency in Torquay.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/05/2019

## Practical info

- Postcode: TQ1 3TB
- Registered manager: Regan, Emma
- Local authority: Torbay
- Region: South West
- City: Torquay
- Last CQC check: 24/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care; equality and diversity
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported
  - Published: 2021-10-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Records were well maintained, accurate, complete, and stored securely but remaining easily accessible.
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to attend a wide range of community activities, holidays, college, and paid employment, with staff flexible enough to rearrange rotas.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive feedback from GPs, advocates, relatives, and social care professionals praising the quality and professionalism of support.
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive and approachable registered manager who maintained up-to-date knowledge through forums and monthly updates from national organisations.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly personalised support plans in accessible 'easy read' formats with symbols and pictures, developed collaboratively with people and their relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance systems including regular house audits, written surveys, and a creative system ensuring staff read updated support plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong Mental Capacity Act compliance with documented best interests decisions and respect for people's right to make unwise decisions.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff training programme including specialist training for dementia and epilepsy, regular supervision, yearly appraisals, and thorough induction with shadow shifts.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust risk assessments and management plans enabled people to safely participate in community activities, education, and leisure.
  - Published: 2021-10-30
- Finding
  - Evidence: Kind and caring staff who knew people well, respected privacy and dignity, and supported people to live independently and achieve personal goals including paid employment.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: the registered manager did not always obtain a full employment history from applicants. This meant they could not discuss any gaps in the applicants work history.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2021-10-30
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-10-30
- Finding
  - Planning and promoting person-centred, high-quality care and how the provider understands and acts on duty of candour responsibility
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-140047271

HomeCare Compass is an independent guide and is not affiliated with the CQC.