# Charnat Support Services

*Operated by Charnat Care Limited.*

Charnat Support Services is a CQC-regulated home-care agency in Rowley Regis.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/03/2022

## Practical info

- Postcode: B65 0DH
- Registered manager: Welding, Dawn
- Local authority: Sandwell
- Region: West Midlands
- City: Rowley Regis
- Last CQC check: 18/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Relatives reported staff were well-trained and people were safe and comfortable
  - Published: 2022-03-18
- Finding
  - Evidence: Recruitment checks captured full employment histories with gaps recorded
  - Published: 2022-03-18
- Finding
  - Evidence: Personal emergency evacuation plans in place for each person
  - Published: 2022-03-18
- Finding
  - Evidence: Robust risk assessments including bespoke ones for activities such as horse riding and swimming
  - Published: 2022-03-18
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2022-03-18
- Finding
  - Evidence: Person-centred care promoting dignity, privacy and human rights
  - Published: 2022-03-18
- Finding
  - Evidence: Strong focus on supporting people to be independent, develop their skills and access their local community
  - Published: 2022-03-18
- Finding
  - Evidence: Infection control policies and procedures were in place to keep people safe
  - Published: 2022-03-18
- Finding
  - Evidence: People received their medicines as prescribed and on time
  - Published: 2022-03-18
- Finding
  - Evidence: Systems were in place to protect people from the risk of abuse and harm
  - Published: 2022-03-18
- **staff_competency** _(minor)_
  - Evidence: improvements could be made to the recorded information gathered after completing a competency check such as themes, lessons learned, and action taken following a competency check.
  - Published: 2022-03-18
- **safeguarding** _(minor)_
  - Evidence: We found improvements were required to DBS risk assessments to ensure they were specific to the individual concern and how that could potentially have an impact on people.
  - Published: 2022-03-18
- **staff_training** _(moderate)_
  - Evidence: We also found inconsistences in training records with some staff members training expired and requiring updates or refreshers.
  - Published: 2022-03-18
- **medication_management** _(moderate)_
  - Evidence: Audits conducted had not identified the gaps we found in one person MARS charts.
  - Published: 2022-03-18
- **record_keeping** _(moderate)_
  - Evidence: We found inconsistencies in care records and changes to some people's health conditions had not been reflected in care plans.
  - Published: 2022-03-18
- **governance** _(critical)_
  - Evidence: The provider's audits to monitor the quality of the service were not consistently effective in identifying issues.
  - Published: 2022-03-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-18
- Finding
  - Preventing and controlling infection
  - Published: 2022-03-18
- Finding
  - Staffing and recruitment
  - Published: 2022-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-18
- Finding
  - Using medicines safely
  - Published: 2022-03-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-03-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-18
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-03-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirement
  - Published: 2022-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-139988294

HomeCare Compass is an independent guide and is not affiliated with the CQC.