# Dominic Care Ltd

*Operated by Dominic Care Limited.*

Dominic Care Ltd is a CQC-regulated home-care agency in Fleet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/12/2017

## Practical info

- Postcode: GU51 2UY
- Registered manager: Lawrence, Carol
- Local authority: Hampshire
- Region: South East
- City: Fleet
- Last CQC check: 08/Dec/2017 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Compliance with Accessible Information Standard, including use of Makaton for one person.
  - Published: 2017-12-08
- Finding
  - Evidence: Service went above and beyond expectations, including home cooked Christmas lunches for isolated people.
  - Published: 2017-12-08
- Finding
  - Evidence: Quality monitoring through audits (medicines, care files, direct observation) with prompt action on findings.
  - Published: 2017-12-08
- Finding
  - Evidence: Open and empowering leadership culture with experienced registered manager who led by example.
  - Published: 2017-12-08
- Finding
  - Evidence: Records were accurate, regularly reviewed and updated to reflect current care needs.
  - Published: 2017-12-08
- Finding
  - Evidence: Complaints were handled effectively and people felt listened to.
  - Published: 2017-12-08
- Finding
  - Evidence: Person-centred care plans reflected individual preferences, cultural needs, and desired outcomes.
  - Published: 2017-12-08
- Finding
  - Evidence: Staff received regular one-to-one meetings, annual appraisals, and induction following Care Certificate standards.
  - Published: 2017-12-08
- Finding
  - Evidence: Robust recruitment procedures including DBS checks and values-based interviews.
  - Published: 2017-12-08
- Finding
  - Evidence: People felt safe and staff were trained in safeguarding with robust whistleblowing policies in place.
  - Published: 2017-12-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1399627435

HomeCare Compass is an independent guide and is not affiliated with the CQC.