# Professional Carers

*Operated by Julie Harrison.*

Professional Carers is a CQC-regulated home-care agency in Wallasey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/03/2023

## Practical info

- Postcode: CH45 4PD
- Registered manager: Peckham, Carly
- Local authority: Wirral
- Region: North West
- City: Wallasey
- Last CQC check: 18/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views
  - Published: 2023-03-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-18

### Other

- Finding
  - Evidence: Online care planning system allowed people and relatives to access care and support plans via QR code
  - Published: 2023-03-18
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals including OTs, GPs and district nurses
  - Published: 2023-03-18
- Finding
  - Evidence: Provider supported staff wellbeing and work-life balance, including provision of cars for care staff
  - Published: 2023-03-18
- Finding
  - Evidence: Open, inclusive culture with comprehensive quality assurance systems driving continuous improvement
  - Published: 2023-03-18
- Finding
  - Evidence: Staff formed positive, caring relationships with people and knew them extremely well
  - Published: 2023-03-18
- Finding
  - Evidence: Consistent staffing with people receiving care from a familiar small group of carers
  - Published: 2023-03-18
- Finding
  - Evidence: Risk assessments well embedded, regularly reviewed and updated when people's needs changed
  - Published: 2023-03-18
- Finding
  - Evidence: Medicines management processes improved since last inspection; staff competency in medicines administration checked regularly
  - Published: 2023-03-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-03-18
- Finding
  - Staffing and recruitment
  - Published: 2023-03-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-18
- Finding
  - Using medicines safely
  - Published: 2023-03-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-139840380

HomeCare Compass is an independent guide and is not affiliated with the CQC.