# Diversicare Limited

Diversicare Limited is a CQC-regulated home-care agency in Nelson.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2024

## Practical info

- Postcode: BB9 7NN
- Registered manager: Ahmed, Toqeer
- Local authority: Lancashire
- Region: North West
- City: Nelson
- Last CQC check: 09/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-09
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-02-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-09

### Other

- Finding
  - Evidence: Lessons-learnt processes were robust with clear evidence of measures implemented following incidents.
  - Published: 2024-02-09
- Finding
  - Evidence: Provider met Accessible Information Standard and maintained robust complaints policy.
  - Published: 2024-02-09
- Finding
  - Evidence: Positive, open culture with strong staff morale; people and relatives spoke highly of both staff and management.
  - Published: 2024-02-09
- Finding
  - Evidence: Registered manager worked well with healthcare professionals including district nurses to achieve good health outcomes.
  - Published: 2024-02-09
- Finding
  - Evidence: Strong safeguarding awareness among staff; people reported feeling safe using the service.
  - Published: 2024-02-09
- Finding
  - Evidence: Detailed, person-centred risk assessments and care plans guided staff effectively on individual care needs.
  - Published: 2024-02-09
- Finding
  - Evidence: Enough skilled and experienced staff employed; relatives praised staff time keeping and consistency of the care team.
  - Published: 2024-02-09
- **governance** _(moderate)_
  - Evidence: Management audits were not always robust enough and more audits could be included to ensure better provider oversight.
  - Published: 2024-02-09
- **record_keeping** _(minor)_
  - Evidence: Some staff had gaps in employment which had not been addressed and a full employment history had not been sought.
  - Published: 2024-02-09
- **medication_management** _(moderate)_
  - Evidence: protocols relating to 'as required' medicines were not clear as they did not always guide staff on how to administer variable dose medicines.
  - Published: 2024-02-09

### responsive

- Finding
  - End of life care and support
  - Published: 2024-02-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-09
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-09
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-02-09
- Finding
  - Staffing and recruitment
  - Published: 2024-02-09
- Finding
  - Using medicines safely
  - Published: 2024-02-09

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2024-02-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13972142313

HomeCare Compass is an independent guide and is not affiliated with the CQC.