# Central Reablement Service & Home Pathway

*Operated by Manchester City Council - Adult Directorate.*

Central Reablement Service & Home Pathway is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 14/03/2024

## Practical info

- Postcode: M18 8HE
- Registered manager: Hoyte, Leanne
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 14/Mar/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-03
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2024-04-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-04-03

### Other

- Finding
  - Evidence: Robust lone worker safety systems and digital call monitoring maintaining staff and people's safety
  - Published: 2024-04-03
- Finding
  - Evidence: Access to NHS pharmacist as part of the MDT, supporting safe and effective medicines management
  - Published: 2024-04-03
- Finding
  - Evidence: Proactive approach to equality and diversity in both service delivery and staff recruitment, including outreach into diverse communities
  - Published: 2024-04-03
- Finding
  - Evidence: Strong governance and quality assurance system with systematic planning, action and review cycles
  - Published: 2024-04-03
- Finding
  - Evidence: Outstanding leadership from registered manager and service lead manager, fostering a positive, open, inclusive workplace culture
  - Published: 2024-04-03
- Finding
  - Evidence: Exceptional person-centred culture with a golden thread placing people at the heart of every aspect of service delivery
  - Published: 2024-04-03
- Finding
  - Evidence: Innovative 'neighbourhood apartment' model enabling people to receive reablement support in the community and avoid or leave residential care
  - Published: 2024-04-03
- Finding
  - Evidence: Truly multi-disciplinary, holistic reablement approach with in-house occupational therapy delivering outstanding independence outcomes for people
  - Published: 2024-04-03

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-03
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-03
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2024-04-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-03

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-03
- Finding
  - Using medicines safely
  - Published: 2024-04-03
- Finding
  - Staffing and recruitment
  - Published: 2024-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-03

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-04-03
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-04-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-03
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2024-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-139555051

HomeCare Compass is an independent guide and is not affiliated with the CQC.