# Nower House

*Operated by Abbeyfield Wey Valley Society Limited.*

Nower House is a CQC-regulated home-care agency in Dorking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/01/2023

## Practical info

- Postcode: RH4 3BL
- Registered manager: Sparrow, Lisa
- Local authority: Surrey
- Region: South East
- City: Dorking
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-05
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2023-01-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-05

### Other

- Finding
  - Evidence: End of life care plans in place reflecting individual wishes.
  - Published: 2023-01-05
- Finding
  - Evidence: Open, transparent relationship with CQC and local authority; duty of candour policy followed.
  - Published: 2023-01-05
- Finding
  - Evidence: Clear governance framework including audits of accidents, incidents, care plans, safeguarding, and medicines.
  - Published: 2023-01-05
- Finding
  - Evidence: Positive cultural transformation under new provider, with staff feeling valued, supported, and working as a team.
  - Published: 2023-01-05
- Finding
  - Evidence: Strong activities programme and encouragement of family contact to prevent social isolation.
  - Published: 2023-01-05
- Finding
  - Evidence: Person-centred care plans detailing individual preferences, communication needs, and dietary requirements.
  - Published: 2023-01-05
- Finding
  - Evidence: Staff trained in MCA; DoLS authorisations in place and least restrictive approaches followed.
  - Published: 2023-01-05
- Finding
  - Evidence: Thorough pre-admission assessments ensuring the service could meet individual needs.
  - Published: 2023-01-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-05
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-01-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-05
- Finding
  - Using medicines safely
  - Published: 2023-01-05
- Finding
  - Staffing and recruitment
  - Published: 2023-01-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-05

### well_led

- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-05
- Finding
  - How the provider understands and acts on the duty of candour; working in partnership; continuous learning
  - Published: 2023-01-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13937354061

HomeCare Compass is an independent guide and is not affiliated with the CQC.