# Elmar Home Care

*Operated by Elmar Home Care Limited.*

Elmar Home Care is a CQC-regulated home-care agency in Bradford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 06/06/2023

## Practical info

- Postcode: BD12 0NY
- Registered manager: Newman, Nicola
- Local authority: Bradford
- Region: Yorkshire & Humberside
- City: Bradford
- Last CQC check: 06/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-06
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-06-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-06-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-06-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-06
- Finding
  - Assessing people's needs and choices
  - Published: 2023-06-06
- Finding
  - Supporting people to eat and drink enough
  - Published: 2023-06-06

### Other

- Finding
  - Evidence: One care plan gave good detail about communication needs including multilingual picture aids.
  - Published: 2023-06-06
- Finding
  - Evidence: The provider worked closely with the local authority improvement board and enablement team.
  - Published: 2023-06-06
- Finding
  - Evidence: Duty of candour policy was in place with examples of the registered manager apologising and investigating issues.
  - Published: 2023-06-06
- Finding
  - Evidence: Provider was innovative in addressing staffing issues, introducing a driving scheme, mopeds, and 'Moonboots' routes.
  - Published: 2023-06-06
- Finding
  - Evidence: Staff followed a robust induction programme including the Care Certificate and apprenticeship opportunities.
  - Published: 2023-06-06
- Finding
  - Evidence: Medicines were managed safely, including 6-monthly staff competency checks in medicine administration.
  - Published: 2023-06-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-06-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-06
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-06-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-06
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-06
- Finding
  - Using medicines safely
  - Published: 2023-06-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-06
- Finding
  - Call monitoring and consistency of carers
  - Published: 2023-06-06
- Finding
  - Staffing and recruitment
  - Published: 2023-06-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-06
- Finding
  - Managers and staff clear about roles; continuous learning and improving care
  - Published: 2023-06-06
- Finding
  - Duty of candour
  - Published: 2023-06-06
- Finding
  - Promoting a positive culture; engaging and involving people and staff
  - Published: 2023-06-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13929751254

HomeCare Compass is an independent guide and is not affiliated with the CQC.