# Honest Senior Care

*Operated by Honest Senior Care Limited.*

Honest Senior Care is a CQC-regulated home-care agency in Kenilworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2023

## Practical info

- Postcode: CV8 1JJ
- Registered manager: Legg, Amy
- Local authority: Warwickshire
- Region: West Midlands
- City: Kenilworth
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence
  - Published: 2023-11-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-11-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-11-17
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2023-11-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-11-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-11-17

### Other

- Finding
  - Evidence: Provider liaised with other healthcare professionals and signposted people to additional services and benefits.
  - Published: 2023-11-17
- Finding
  - Evidence: Effective governance including electronic call monitoring, audits and systems to check safety and effectiveness; notifications made to external agencies as required.
  - Published: 2023-11-17
- Finding
  - Evidence: Positive, open and transparent culture with values-based recruitment; staff felt heard and recognised for their contributions.
  - Published: 2023-11-17
- Finding
  - Evidence: Person-centred care plans detailed personal histories, preferences and interests; people involved in planning and reviewing their support.
  - Published: 2023-11-17
- Finding
  - Evidence: In-depth induction including shadowing, regular management meetings, and support for further qualifications promoted staff confidence and development.
  - Published: 2023-11-17
- Finding
  - Evidence: Medicines safety supported by training, competency assessments, and electronic records preventing sign-off until medicines administration confirmed.
  - Published: 2023-11-17
- Finding
  - Evidence: Consistent staff team who knew people's needs, routines and preferences well; staff arrived on time and stayed the full allocated call time.
  - Published: 2023-11-17
- Finding
  - Evidence: People and relatives reported no concerns about safety; staff understood safeguarding responsibilities and reporting procedures.
  - Published: 2023-11-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-11-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-11-17
- Finding
  - Supporting people to develop and maintain relationships; social isolation; activities
  - Published: 2023-11-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-11-17
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2023-11-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-17
- Finding
  - Using medicines safely
  - Published: 2023-11-17
- Finding
  - Staffing and recruitment
  - Published: 2023-11-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-17
- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2023-11-17
- Finding
  - Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-17
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; engaging people and staff
  - Published: 2023-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13923502799

HomeCare Compass is an independent guide and is not affiliated with the CQC.