# Newlands Nursing Care Centre

*Operated by Berkeley Health Care Limited.*

Newlands Nursing Care Centre is a CQC-regulated home-care agency in Stow on the Wold.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/05/2023

## Practical info

- Postcode: GL54 1EJ
- Registered manager: Bailey, Phillippa
- Local authority: Gloucestershire
- Region: South West
- City: Stow on the Wold
- Last CQC check: 27/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Medicines managed safely with clear 'as required' protocols including administration guidance and effectiveness review.
  - Published: 2023-09-07
- Finding
  - Evidence: Incidents and accidents reviewed to prevent recurrence; staff supported to reflect and learn from near misses.
  - Published: 2023-09-07
- Finding
  - Evidence: Management team transparent and engaged, working alongside care staff to identify and respond to concerns promptly.
  - Published: 2023-09-07
- Finding
  - Evidence: Effective infection prevention and control measures in place, fully aligned with government guidance.
  - Published: 2023-09-07
- Finding
  - Evidence: Clinical risk meetings introduced to monitor changing needs and drive responsive care adjustments.
  - Published: 2023-09-07
- Finding
  - Evidence: Positive, open culture with strong communication to relatives including newsletters and regular care reviews every six months.
  - Published: 2023-09-07
- Finding
  - Evidence: Robust quality assurance audits implemented covering medicines, infection control, incidents and health and safety, monitored via action plans.
  - Published: 2023-09-07
- Finding
  - Evidence: Sufficient staffing levels maintained using permanent and bank staff only, with no agency staff required.
  - Published: 2023-09-07
- Finding
  - Evidence: Safe recruitment practices fully reinstated; all DBS checks and references completed before staff commenced work.
  - Published: 2023-09-07
- Finding
  - Evidence: Detailed, personalised care plans in place with clear risk assessments and management plans for individual needs including dietary and mobility risks.
  - Published: 2023-09-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-12
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-11-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-12
- Finding
  - Planning personalised care
  - Published: 2022-11-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-09-07
- Finding
  - Using medicines safely
  - Published: 2023-09-07
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-07
- Finding
  - Staffing and recruitment
  - Published: 2023-09-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-12

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-07
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-09-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-09-07
- Finding
  - Working in partnership with others
  - Published: 2022-11-12
- Finding
  - Duty of candour
  - Published: 2022-11-12
- Finding
  - Promoting a positive person-centred culture
  - Published: 2022-11-12
- Finding
  - Managers and staff being clear about roles, governance and continuous improvement
  - Published: 2022-11-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-139185447

HomeCare Compass is an independent guide and is not affiliated with the CQC.