# Asher Excellent

*Operated by ASHER EXCELLENT LTD.*

Asher Excellent is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/07/2025

## Practical info

- Postcode: CV1 2AQ
- Registered manager: Paologo, Saydou
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 23/Jul/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-04

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-04
- Finding
  - Staff work with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-04

### Other

- Finding
  - Evidence: The provider took prompt action following inspection concerns, including requesting a SALT referral and contacting a person's GP.
  - Published: 2023-08-04
- Finding
  - Evidence: Staff felt supported by the provider and had access to PPE stocks.
  - Published: 2023-08-04
- Finding
  - Evidence: The provider engaged with people for feedback and visited them personally; one person said 'The manager comes and visits me and asks me about how things are, they really go the extra mile for me.'
  - Published: 2023-08-04
- Finding
  - Evidence: People were supported with nutritional and hydration needs; one person said 'Staff take their time in supporting me with meals, I enjoy cooking with them.'
  - Published: 2023-08-04
- Finding
  - Evidence: Staff respected and promoted people's privacy and independence during personal care.
  - Published: 2023-08-04
- Finding
  - Evidence: People gave positive feedback about the caring approach of staff; one person said 'I like the staff because they are calm and reassuring to me.'
  - Published: 2023-08-04
- **person_centred_care** _(minor)_
  - Evidence: People's plans of care did not give staff information about their hobbies and interests.
  - Published: 2023-08-04
- **incident_learning** _(minor)_
  - Evidence: There was a system in place to record any accidents or incidents but there was no analysis process in place for when needed.
  - Published: 2023-08-04
- **leadership** _(moderate)_
  - Evidence: The provider had another full-time job elsewhere...This meant support available to staff was limited.
  - Published: 2023-08-04
- **infection_control** _(moderate)_
  - Evidence: The provider had no information available for staff to refer to about infection control and prevention when working in people's own homes.
  - Published: 2023-08-04
- **staff_competency** _(moderate)_
  - Evidence: A staff member referred to 'calling 911' when they should have referred to 999 for a UK emergency number.
  - Published: 2023-08-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-04
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-08-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-04
- Finding
  - Staffing and recruitment
  - Published: 2023-08-04
- Finding
  - Using medicines safely
  - Published: 2023-08-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-04

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-04
- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-08-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-04
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13910900538

HomeCare Compass is an independent guide and is not affiliated with the CQC.