# We Care4Care ltd

*Operated by We Care4Care Ltd.*

We Care4Care ltd is a CQC-regulated home-care agency in South Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 22/02/2023

## Practical info

- Postcode: CR2 6DT
- Local authority: Croydon
- Region: London
- City: South Croydon
- Last CQC check: 22/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-10

### Other

- Finding
  - Evidence: The care worker felt supported by the management team and felt able to raise concerns.
  - Published: 2023-03-10
- Finding
  - Evidence: The registered manager understood their duty of candour responsibilities.
  - Published: 2023-03-10
- Finding
  - Evidence: Systems and processes were in place to report, record and investigate incidents.
  - Published: 2023-03-10
- Finding
  - Evidence: Infection prevention and control practices were effective, with appropriate use of PPE.
  - Published: 2023-03-10
- Finding
  - Evidence: Staff supported the person to pursue their interests and were mindful of the family's religion.
  - Published: 2023-03-10
- Finding
  - Evidence: Staff were aware of how the person communicated and ensured they gave the person time to communicate their needs.
  - Published: 2023-03-10
- Finding
  - Evidence: Staff had training on how to recognise and report abuse and knew how to apply it; the service worked well with other agencies.
  - Published: 2023-03-10
- Finding
  - Evidence: People received kind and compassionate care; staff protected and respected people's privacy and dignity.
  - Published: 2023-03-10
- **staff_competency** _(critical)_
  - Evidence: we did not see evidence of other recruitment practices... upon asking to see evidence of these checks this was not provided to us.
  - Published: 2023-03-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-10
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2023-03-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-10
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-10
- Finding
  - Using medicines safely
  - Published: 2023-03-10
- Finding
  - Staffing and recruitment
  - Published: 2023-03-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-10
- Finding
  - Promoting a positive culture; engaging and involving people using the service
  - Published: 2023-03-10
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-03-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13905284658

HomeCare Compass is an independent guide and is not affiliated with the CQC.