# Shield Health & Social Care Limited

Shield Health & Social Care Limited is a CQC-regulated home-care agency in Pudsey.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2022

## Practical info

- Postcode: LS28 7RZ
- Registered manager: Gunn, Shelley
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Pudsey
- Last CQC check: 02/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-02
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-12-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-02

### Other

- Finding
  - Evidence: Registered manager was approachable, understood duty of candour, and maintained good oversight of service quality.
  - Published: 2022-12-02
- Finding
  - Evidence: Effective governance systems including quality monitoring, feedback processes, and lessons-learned procedures.
  - Published: 2022-12-02
- Finding
  - Evidence: Positive feedback from relatives: 'Staff are lovely. They are caring' and 'My relative is happy with the care'.
  - Published: 2022-12-02
- Finding
  - Evidence: Person-centred care with relatives and people actively involved in care planning and decision-making.
  - Published: 2022-12-02
- Finding
  - Evidence: Staff received comprehensive induction and training including safeguarding, MCA, infection control, and equality and diversity.
  - Published: 2022-12-02
- Finding
  - Evidence: Risks to people were safely assessed, monitored and managed with up-to-date care plans and risk assessments.
  - Published: 2022-12-02
- **staffing_levels** _(moderate)_
  - Evidence: One staff member did not have a complete Disclosure and Barring Service (DBS) check in place.
  - Published: 2022-12-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-02
- Finding
  - Using medicines safely
  - Published: 2022-12-02
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-02
- Finding
  - Staffing and recruitment
  - Published: 2022-12-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-02
- Finding
  - Managers and staff being clear about their roles and continuous learning
  - Published: 2022-12-02
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2022-12-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13904338492

HomeCare Compass is an independent guide and is not affiliated with the CQC.