# DomCare

DomCare is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/12/2022

## Practical info

- Postcode: B27 7AN
- Registered manager: Puaar, Pritpal
- Local authority: Solihull
- Region: West Midlands
- City: Birmingham
- Last CQC check: 01/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Management were implementing an electronic quality monitoring system to further drive improvements.
  - Published: 2022-12-01
- Finding
  - Evidence: Provider policies reflected inclusion, diversity and protected characteristics under the Equality Act 2010.
  - Published: 2022-12-01
- Finding
  - Evidence: Positive staff culture described as open, honest and supportive, with individual and team meetings providing guidance.
  - Published: 2022-12-01
- Finding
  - Evidence: Well-led rating improved from Requires improvement to Good, with clear management structure and out-of-hours on-call provision.
  - Published: 2022-12-01
- Finding
  - Evidence: Quality monitoring systems including audits of care and medicine records and spot checks on staff practice were in place.
  - Published: 2022-12-01
- Finding
  - Evidence: Staff completed medicines training and competency assessments to confirm safe administration.
  - Published: 2022-12-01
- Finding
  - Evidence: An electronic monitoring system was in place to track staff arrival and departure times, enabling quick identification of late or missed calls.
  - Published: 2022-12-01
- Finding
  - Evidence: Staff received safeguarding training and understood their responsibilities; one relative noted staff appropriately refused and reported a gift offer.
  - Published: 2022-12-01
- Finding
  - Evidence: Risks associated with people's care and home environments were assessed and well managed, with regular reviews of risk assessments.
  - Published: 2022-12-01
- **communication_with_families** _(minor)_
  - Evidence: People were happy with their call times although provided mixed feedback about whether they were informed if staff were running late. One person said, "They don't phone me, if they are going to be late."
  - Published: 2022-12-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-01
- Finding
  - Using medicines safely
  - Published: 2022-12-01
- Finding
  - Staffing and recruitment
  - Published: 2022-12-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-01

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-138380533

HomeCare Compass is an independent guide and is not affiliated with the CQC.