# Westminster Homecare Limited – Independent Living Network

*Operated by Westminster Homecare Limited.*

Westminster Homecare Limited – Independent Living Network is a CQC-regulated home-care agency in Ely.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 20/10/2023

## Practical info

- Postcode: CB7 4EX
- Registered manager: House, Toni
- Local authority: Cambridgeshire
- Region: East
- City: Ely
- Last CQC check: 20/Oct/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-20
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-10-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-20
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2023-10-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2023-10-20

### Other

- Finding
  - Evidence: Complaints process was accessible and the provider analysed themes and trends to inform improvements.
  - Published: 2023-10-20
- Finding
  - Evidence: Best interest decisions and Mental Capacity Act compliance were well managed with Court of Protection applications in place.
  - Published: 2023-10-20
- Finding
  - Evidence: Staffing levels were sufficient with effective deployment to safely meet people's needs.
  - Published: 2023-10-20
- Finding
  - Evidence: People's communication needs were well met using pictures, objects of reference, and verbal skills.
  - Published: 2023-10-20
- Finding
  - Evidence: Effective multi-agency working with speech and language therapists, social workers, GPs, and dieticians.
  - Published: 2023-10-20
- Finding
  - Evidence: Good infection prevention and control practices with correct and effective use of PPE.
  - Published: 2023-10-20
- Finding
  - Evidence: Strong continuity of care with long-serving staff who knew people very well, providing person-centred support.
  - Published: 2023-10-20
- Finding
  - Evidence: Staff received effective specialist training including autism, epilepsy care, diabetes, and communication approaches.
  - Published: 2023-10-20
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2023-10-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-20
- Finding
  - Staffing and recruitment
  - Published: 2023-10-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-20
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-20
- Finding
  - Using medicines safely
  - Published: 2023-10-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of candour
  - Published: 2023-10-20
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-10-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1380024037

HomeCare Compass is an independent guide and is not affiliated with the CQC.