# 2M Health & Home Care Services Ltd

2M Health & Home Care Services Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE4 4ND
- Registered manager: Cheza, Martin
- Local authority: Leicestershire
- Region: East Midlands
- City: Leicester
- Last CQC check: 13/Oct/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-11
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-11

### Other

- Finding
  - Evidence: Regular staff meetings took place to share information and maintain expected standards.
  - Published: 2023-10-11
- Finding
  - Evidence: Working with external consultancy firm and local authority commissioners to make improvements.
  - Published: 2023-10-11
- Finding
  - Evidence: Provider demonstrated responsiveness to inspection feedback and willingness to improve.
  - Published: 2023-10-11
- Finding
  - Evidence: People and relatives confirmed they had never had a missed care call.
  - Published: 2023-10-11
- Finding
  - Evidence: Staff received regular supervisions, appraisals and induction with shadowing.
  - Published: 2023-10-11
- Finding
  - Evidence: Staff completed mandatory training including equality and diversity, moving and handling, safeguarding, MCA, medicines administration, and first aid.
  - Published: 2023-10-11
- Finding
  - Evidence: Staff received medicines training and had their competency checked to ensure they were safe to administer medicines.
  - Published: 2023-10-11
- Finding
  - Evidence: Safe recruitment practices in place including DBS checks, employment references, proof of identification and right to work.
  - Published: 2023-10-11
- Finding
  - Evidence: Safeguarding systems improved; staff well informed in how to keep people safe and able to recognise signs of abuse.
  - Published: 2023-10-11
- **person_centred_care** _(moderate)_
  - Evidence: The provider failed to ensure staff had full access to people's care records. There was no system in place to identify whether records were present at the person's home.
  - Published: 2023-10-11
- **consent_capacity** _(moderate)_
  - Evidence: The questions asked as part of the assessment were not recorded to provide clear evidence about whether the person had capacity or not.
  - Published: 2023-10-11
- **complaints_handling** _(minor)_
  - Evidence: There was no evidence or record of the response given to the complainant to ensure it had been responded to satisfactorily.
  - Published: 2023-10-11
- **safeguarding** _(critical)_
  - Evidence: Staff performed restrictive practises without the authority or guidance to do so.
  - Published: 2023-10-11
- **record_keeping** _(moderate)_
  - Evidence: Oversight of care records had failed to identify that some care plans did not contain enough detail... no guidance or detail for staff as to what the person's target blood sugar range should be.
  - Published: 2023-10-11
- **governance** _(critical)_
  - Evidence: The provider did not have systems to review electronic call monitoring (ECM) records... 17% of calls were late.
  - Published: 2023-10-11
- **medication_management** _(critical)_
  - Evidence: The provider did not have risk assessments for people prescribed anticoagulant medicines. People's preferred method of taking their medicine, support required or confirmation of their level of compliance was not always recorded.
  - Published: 2023-10-11
- **care_planning** _(moderate)_
  - Evidence: Care plans continued to lack information about the support people needed and their preferences. Medicines related documents were completed correctly, however medicines care plans required improvement.
  - Published: 2023-10-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-11
- Finding
  - Staffing and recruitment
  - Published: 2023-10-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-11
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-10-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13774240233

HomeCare Compass is an independent guide and is not affiliated with the CQC.