# Elite Care Professionals - Main Office

*Operated by Elite Care Professionals Limited.*

Elite Care Professionals - Main Office is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/08/2023

## Practical info

- Postcode: L4 5RT
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 22/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive staff culture with staff reporting feeling supported and enjoying working for the service
  - Published: 2023-08-22
- Finding
  - Evidence: Effective infection prevention and control measures with appropriate use of PPE
  - Published: 2023-08-22
- Finding
  - Evidence: Recruitment of Italian-speaking carer demonstrating cultural and diversity responsiveness
  - Published: 2023-08-22
- Finding
  - Evidence: Strong working relationships with external health and social care professionals including district nurses, GPs and social workers
  - Published: 2023-08-22
- Finding
  - Evidence: Regular staff supervision every quarter with spot checks and direct observations to monitor performance
  - Published: 2023-08-22
- Finding
  - Evidence: Staff trained in medicines management with no concerns raised; family member confirmed medication given at correct times
  - Published: 2023-08-22
- Finding
  - Evidence: Robust safe recruitment practices including DBS checks, proof of identification and right to work checks
  - Published: 2023-08-22
- Finding
  - Evidence: Person-centred care plans reflecting individual choices, likes and dislikes with evidence of involvement in assessment process
  - Published: 2023-08-22
- **record_keeping** _(moderate)_
  - Evidence: there were some gaps surrounding the completion of risk assessments and reviews within care planning.
  - Published: 2023-08-22
- **governance** _(moderate)_
  - Evidence: A more hands on approach was in place prior to the recruitment of the manager which left gaps in governance and auditing.
  - Published: 2023-08-22
- **care_planning** _(moderate)_
  - Evidence: there were some required risk assessments not in place. We spoke with the registered manager about this, and this was acted upon immediately.
  - Published: 2023-08-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-13766949341

HomeCare Compass is an independent guide and is not affiliated with the CQC.